Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jai-Leigh Hadland

Belconnen,ACT

Summary

Compassionate disability support worker skilled at assisting individuals living with a range of diverse disabilities. With an ability to identifying needs and develop effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Versed in daily living support, transport, mobility assistance and patient care.

Overview

10
10
years of professional experience

Work History

Disability Support Worker

Sharing Places
11.2021 - Current
  • Adhered to company requirements for patient interactions and care standards.
  • Participated in clinical supervision to maintain professional development.
  • Maintained safety with tidy, clean, and hazard-free environments.
  • Entertained to keep patients mentally alert.
  • Preserved and prepared reports and treatment records.
  • Drove clients safely to social activities and appointments.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Transported patients via wheelchair to daily activities.
  • Checked medication schedules and participants needs to enforce medication administration standards.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with medications.

Retail Sales Assistant

JPL Group
11.2016 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Located merchandise across various stores to address customer needs.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Opened and closed store independently and prepared nightly bank drop.

Retail Sales Assistant

Sanity
12.2018 - 07.2019
  • Worked with loss prevention in monitoring shopper behaviour.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Dance Teacher

South Coast Institute Of Performing Arts
02.2016 - 12.2018
  • Helped clients set and achieve health and wellness goals.
  • Optimized instruction based on student feedback and assessments of courses.
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Adhered to studio guidelines and legal requirements.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
  • Conducted classes and workshops for students on special topics of interest.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
  • Planned routines for recitals and performances.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.
  • Monitored student behaviour to identify potential issues and address problems appropriately.
  • Provided feedback, guidance and support to students on participation and performance.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Assisted students in developing self-advocacy and support skills.
  • Encouraged student feedback to allow for active consideration of student views and to make any necessary lesson plan adjustments.

Wait Staff Member

Breakers Cafe'
05.2013 - 06.2015


  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Certificate III - Disability Studies

Canberra Institute of Tech
Canberra, ACT
01.2022

No Degree - Contemporary Dance

Austinmer Contemporary Dance Theatre
Austinmer, NSW
12.2017

Year 11 -

Nowra High School
Nowra, NSW
11.2017

Skills

  • Mental and Physical Exercise
  • Client Requirements
  • Companionship and Emotional Support
  • Mobility Support
  • Documentation Skills
  • Client Transportation
  • Computer Skills
  • Client Interactions
  • Supporting Daily Living Needs
  • Safety Management
  • Customer Relations

Certification

  • First Aid
  • Certificate 3, Disability Support
  • Working with Vulnerable People
  • Positive Behaviour Support Training
  • Understanding abuse - zero tolerance
  • Percutaneous endoscopic gastrostomy feeding
  • Hazardous Manual Tasks & Managing Risks, Infection Control for disability support workers
  • Personal Care
  • Mobility
  • Transportation + Assessment
  • Supported Decision Making
  • Medication Management
  • Human rights & you
  • Food Safety for Disability Support Workers
  • Communication Skills
  • Bullying Awareness

Timeline

Disability Support Worker

Sharing Places
11.2021 - Current

Retail Sales Assistant

Sanity
12.2018 - 07.2019

Retail Sales Assistant

JPL Group
11.2016 - Current

Dance Teacher

South Coast Institute Of Performing Arts
02.2016 - 12.2018

Wait Staff Member

Breakers Cafe'
05.2013 - 06.2015

Certificate III - Disability Studies

Canberra Institute of Tech

No Degree - Contemporary Dance

Austinmer Contemporary Dance Theatre

Year 11 -

Nowra High School

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