Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jai Szabo

Castlemaine,Victoria

Summary

Motivated individual with strong work ethic and working independently. Strong organisational and team collaboration skills with analytical mindset.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Assistant

Aldi
07.2023 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritising customer satisfaction.
  • Run stock efficiently and ensure loads times were in line with management KPIs of 22 minutes per load.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Answered questions about store policies and addressed customer concerns.
  • Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Memberline Consultant

RACV
07.2022 - 02.2023
  • Ensure that all KPIs were achieved
  • Ensure all information was processed promptly and accurately
  • Ensure that customer’s needs were met and all complaints were resolved
  • Ensure all verbal and written communication to customers (both internal and external) was handled in a positive, timely and professional manner
  • Maintain availability to service member’s needs to assist in achieving Customer Service Levels
  • Receive overflow and other inbound calls across the Contact Centre when business needs require
  • Make external business calls to customers/members if required.
  • Achieved KPI 'Bronze' Level for Q3 2022

Back of House Team Member

YOMG (Mordialloc)
11.2020 - 01.2023
  • To create high quality fresh burgers
  • To maintain a clean working environment
  • To provide exemplar customer service to current and new customers
  • Assisted with training new BOH staff members on established processes and goals.
  • Prepared food and drinks while following safe food handling procedures.
  • Maintained and sanitised service stations, prep areas, and countertops.
  • To undertake regular cleaning and sanitary duties.

Back of House Team Member

McDonalds Australia
12.2018 - 02.2021
  • To create burgers and present food to customers with friendly service
  • To help guide and train newer crew members on store procedures
  • To maintain a clean working environment
  • To positively handle a fast-paced working environment.

Education

Bachelor of Law And Arts -

Deakin University
Melbourne, VIC
12.2027

High School Diploma -

Sandringham Secondary College
Sandringham, VIC
12.2021

Skills

  • Customer Service
  • Team Collaboration
  • CRM Software
  • Problem-solving skills
  • Inbound phone calls
  • Communicating with clients

References

  • Bryley Burns, McDonald’s Manager, (+61) 0429 614 515
  • Khaila Vaynberg, YOMG 2iC, (+)61 0423 675 209
  • Tayla Golotta, RACV Team Manager, (+61) 0404 024 273

Certification

  • Victorian Driver's License
  • Responsible Service of Alcohol

Timeline

Store Assistant

Aldi
07.2023 - Current

Memberline Consultant

RACV
07.2022 - 02.2023

Back of House Team Member

YOMG (Mordialloc)
11.2020 - 01.2023

Back of House Team Member

McDonalds Australia
12.2018 - 02.2021

Bachelor of Law And Arts -

Deakin University

High School Diploma -

Sandringham Secondary College

Similar Profiles

CREATE PROFILE
Jai Szabo