Jai Szabo
Castlemaine,Victoria
Summary
Motivated individual with strong work ethic and working independently. Strong organisational and team collaboration skills with analytical mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Assistant
Aldi
Kangaroo Flat
07.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritising customer satisfaction.
- Run stock efficiently and ensure loads times were in line with management KPIs of 22 minutes per load.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Answered questions about store policies and addressed customer concerns.
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Memberline Consultant
RACV
Noble Park
07.2022 - 02.2023
- Ensure that all KPIs were achieved
- Ensure all information was processed promptly and accurately
- Ensure that customer’s needs were met and all complaints were resolved
- Ensure all verbal and written communication to customers (both internal and external) was handled in a positive, timely and professional manner
- Maintain availability to service member’s needs to assist in achieving Customer Service Levels
- Receive overflow and other inbound calls across the Contact Centre when business needs require
- Make external business calls to customers/members if required.
- Achieved KPI 'Bronze' Level for Q3 2022
Back of House Team Member
YOMG (Mordialloc)
Mordialloc
11.2020 - 01.2023
- To create high quality fresh burgers
- To maintain a clean working environment
- To provide exemplar customer service to current and new customers
- Assisted with training new BOH staff members on established processes and goals.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitised service stations, prep areas, and countertops.
- To undertake regular cleaning and sanitary duties.
Back of House Team Member
McDonalds Australia
Cheltenham
12.2018 - 02.2021
- To create burgers and present food to customers with friendly service
- To help guide and train newer crew members on store procedures
- To maintain a clean working environment
- To positively handle a fast-paced working environment.
Education
Bachelor of Law And Arts -
Deakin University
Melbourne, VIC12.2027
High School Diploma -
Sandringham Secondary College
Sandringham, VIC12.2021
Skills
- Customer Service
- Team Collaboration
- CRM Software
- Problem-solving skills
- Inbound phone calls
- Communicating with clients
References
- Bryley Burns, McDonald’s Manager, (+61) 0429 614 515
- Khaila Vaynberg, YOMG 2iC, (+)61 0423 675 209
- Tayla Golotta, RACV Team Manager, (+61) 0404 024 273
Certification
- Victorian Driver's License
- Responsible Service of Alcohol
Timeline
Store Assistant
Aldi
07.2023 - Current
Memberline Consultant
RACV
07.2022 - 02.2023
Back of House Team Member
YOMG (Mordialloc)
11.2020 - 01.2023
Back of House Team Member
McDonalds Australia
12.2018 - 02.2021
Bachelor of Law And Arts -
Deakin University
High School Diploma -
Sandringham Secondary College