Jai Whitorth

Training Manager

McDonald's Restaurant

09.2021 - Current

Resolved customer complaints and maintained clean and tidy checkout area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Processed customer orders and accurately handled payment transactions.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Maintained current knowledge of store promotions and highlighted sales to customers.
Responded promptly to requests for assistance, spills and customer inquiries.
Used POS system to enter orders, process payments and issue receipts.
Processed refunds and exchanges in accordance with company policy.
Learned duties for various positions and provided backup at key times.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Utilized various software applications to process customer orders.
Maintained customer satisfaction with quick and professional handling of product returns.
Counted money in drawers at beginning and end of each shift.
Developed and managed relationships with customers to increase customer loyalty.
Answered product questions using knowledge of sales and store promotions.
Utilized POS system to handle customer cash and credit card transactions.
Conducted orientation sessions and organized on-the-job training for new hires.
Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Trained new hires to perform cross-training exercises with experienced workers.
Collaborated with other departments to align training programs with organizational goals and objectives.