Jaida-Beth Higgins
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership Consultant
Planet Fitness Gym
Lakehaven, NSW
04.2024 - Current
- Increased new member enrollment by developing and implementing targeted marketing strategies.
- Boosted overall club revenue through the upselling of additional services and amenities to members.
- Developed strong relationships with members, offering ongoing support and encouragement to achieve their fitness goals.
- Completed all documentation quickly to facilitate quick sign-up processes.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
Hospitality Worker
Lazy Dayz Kiosk
Lakehaven, NSW
05.2023 - Current
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Hospitality Worker
Bakehouse Cafe
Gorokan, NSW
02.2022 - 05.2023
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Observed established health and safety regulations to safeguard teams and guests.
Hospitality Worker
Budgewoi Charcoal Chicken
Budgewoi
01.2019 - 05.2021
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Trained new staff members on proper customer service and hospitality policies.
Education
White Card -
White Card
Express Online Training 05.2024
RSA & RSG - RSA & RSA CERTIFICATE
Express Online Learning
Online 05.2024
First Aid Course Certificate -
Vital First Aid Services
East Gosford, NSW05.2024
Year 12 Graduate -
Gorokan High School
Gorokan, NSW09.2022
Skills
- Goal-oriented mindset
- Verbal and written communication
- Time Management
- Multitasking
- Attention to Detail
- Goal Setting
- Task Prioritization
Certification
Police Check
Timeline
Membership Consultant
Planet Fitness Gym
04.2024 - Current
Hospitality Worker
Lazy Dayz Kiosk
05.2023 - Current
Hospitality Worker
Bakehouse Cafe
02.2022 - 05.2023
Hospitality Worker
Budgewoi Charcoal Chicken
01.2019 - 05.2021
White Card -
White Card
RSA & RSG - RSA & RSA CERTIFICATE
Express Online Learning
First Aid Course Certificate -
Vital First Aid Services
Year 12 Graduate -
Gorokan High School