Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaida Crowther

Summary

Multi-tasking veterinary nurse/receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. A wealth of experience in client support via telephone, both inbound and outbound. Pursuing a position where well-honed office skills will be appreciated.

Overview

3
3
years of professional experience

Work History

Student Veterinary Nurse

Hartley Valley Vets
02.2022 - 01.2024
  • Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
  • Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
  • Developed positive working relationships with colleagues through collaboration on case management tasks such as sharing patient histories or coordinating referrals to specialists when needed.
  • Strengthened communication between clients and veterinary staff by relaying pertinent information regarding patient progress updates or changes in treatment plans.
  • Maintained clinic cleanliness and organization, contributing to an efficient workspace for veterinarians and support staff.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Improved patient care by assisting veterinarians in performing surgical and medical procedures and monitoring anaesthesia.

Veterinary Receptionist

Hartley Valley Vets
02.2022 - 01.2024
  • Managed multi-line phone system and pleasantly greeted patients.
  • Navigated complex computer programs.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office, consultation rooms and waiting room, keeping common areas clean and tidy.

Customer Service and Sales Consultant

NRMA Insurance
02.2021 - 02.2022
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Followed up with existing customers to provide additional support and address concerns.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.

Education

Certificate IV - Veterinary Technology

TAFE NSW
Online
08.2025

Certificate III - Animal Studies

TAFE NSW
Penrith NSW
12.2022

Certificate II - Animal Studies

TAFE NSW
Penrith, NSW
07.2022

High School Diploma -

Katoomba High School
Katoomba, NSW
10.2018

Skills

  • Customer Service
  • Call Centre Service Experience
  • Multi-line Phone Talent
  • Complaint Handling
  • Compassionate Care
  • Computer Proficiency
  • Client Communication
  • Appointment Scheduling
  • Office Administration
  • Verbal and Written Communication
  • Problem-solving Skills
  • Record-keeping

Timeline

Student Veterinary Nurse

Hartley Valley Vets
02.2022 - 01.2024

Veterinary Receptionist

Hartley Valley Vets
02.2022 - 01.2024

Customer Service and Sales Consultant

NRMA Insurance
02.2021 - 02.2022

Certificate IV - Veterinary Technology

TAFE NSW

Certificate III - Animal Studies

TAFE NSW

Certificate II - Animal Studies

TAFE NSW

High School Diploma -

Katoomba High School

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Jaida Crowther