Jaida Simon
Mount Warrigal ,NSW
Summary
Dedicated shift supervisor with proven skills in employee training, customer service, and cash handling. Committed to enhancing customer satisfaction and loyalty through effective conflict resolution and staff supervision.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Shift Supervisor
oportos
warrawong, nsw
06.2024 - Current
- Trained new staff on company policies, safety procedures, and customer service standards.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Monitored staff performance to ensure adherence to quality standards and improve service delivery.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques, contributing to achievement of revenue targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Lake Illawarra High School
Lake Illawarra, NSWSkills
- Staff supervision
- Employee training
- Inventory management
- Sales strategy
- Customer service
- Problem solving
- Conflict resolution
Certification
traffic control
Timeline
Shift Supervisor
oportos
06.2024 - Current
Lake Illawarra High School