Jaide McQuaid
Norlane
Summary
Knowledgeable and dedicated professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating a positive work environment and growing business.
Overview
14
14
years of professional experience
Work History
Store Manager
Vinnies Victoria
08.2024 - 08.2025
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Cheap As Chips
10.2023 - 08.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Department Manager
Target Australia
09.2021 - 10.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Representative
Target Australia
05.2011 - 09.2020
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Offer advice and assistance to customers, paying attention to special needs or wants. Prepared to go above and beyond to achieve customer satisfaction and return business.
- Am able to be self managed in both service areas (FOS, ACO and CS), CNC, departments/floor and decant/reserves/logistics. I am also very open to ideas and concepts on planogramming, optimizing sales and better handling of customer resolution/satisfaction from both my fellow team members and Management team.
- Love being proactive and learning more about the company, operations, procedures and ways to achieve greater success within my role.
Warehouse Employee
Target Australia - MOSR Laverton North
05.2011 - 01.2014
- Managed stock reserves of 8 Target Australia stores in Region 1. Picked and despatched goods in accordance to individual Store Managers requisitions and weekly catalogue stock, as well as decant and ensuring all cages on trucks were ready to immediately be worked on the Sales floor.
- Used hand-held devices (Scanning guns) and computers to record and monitor inventory levels and completed ISTS and audits to uncover and address inaccuracies.
- Labeled and accurately moved stock between stores to meet sales targets and minimize errors.
- Unload and decant 8 trucks per day in accordance to store needs and stock distributed from the DC.
Education
Bachelor of Science - Soclal Sciences - Psychology
Bond University
Gold Coast, QLD10.2010
Skills
- Sales expertise
- Complaint resolution
- Order Fulfillment
- Retail store support
- Warehousing functions
- Stock management
- Creative problem solving
- Strategic sales knowledge
- Stocking and replenishing
- Money handling abilities
- Professional telephone demeanor
- Operational budgeting
- Store operations oversight
- Friendly and positive
Timeline
Store Manager
Vinnies Victoria
08.2024 - 08.2025
Assistant Store Manager
Cheap As Chips
10.2023 - 08.2024
Department Manager
Target Australia
09.2021 - 10.2023
Customer Service Representative
Target Australia
05.2011 - 09.2020
Warehouse Employee
Target Australia - MOSR Laverton North
05.2011 - 01.2014
Bachelor of Science - Soclal Sciences - Psychology
Bond University