Jaiden Pianta

Records Management:

• Accurate capture, classification, maintenance, archiving, and disposal of both physical and electronic records in compliance with current legislation and the prescribed requirements of the Public Records Office and Council’s Records Management policies, including the assignment of retention and disposal dates.
• Developed an in-depth understanding of the AvePoint system, facilitating the design, configuration, and implementation processes whilst serving as the principal point of contact,
  overseeing the methodologies employed for the maintenance and retention of records across the organisation.
• Provide quality/timely research and information retrieval services to enable staff to make informed business decisions.
• Undertake induction processes and training of staff for Records Management processes and procedures.
• Streamlining of records retrieval processes to reduce time spent searching for information.
• Successfully managed large-scale records relocation projects, ensuring minimal disruption to business operations.
• Conduct regular audits of record keeping systems, identifying areas for improvement and ensuring data accuracy.

Customer Services:

• Manage the Customer Service team, fostering a positive work environment focused on teamwork and collaboration.
• Conduct regular performance evaluations for team members, identifying areas for improvement, training requirements and creating targeted action plans.
• Monitor and evaluate the efficiency and effectiveness of the team’s policies, programs and services and make recommendations for improvements and/or the delivery of new services along with their implementation.
• Providing advice to the Customer Services Team Leader on matters relating to the team’s role and direction.
• Manage budget and strategic performance effectively while providing coaching and support to enhance service delivery.
• Enhance customer satisfaction by streamlining support processes and implementing new strategies.

Information Technology:

• Triage incoming Council IT requests with the aim to resolve or escalate as required.
• Perform technical and administrative tasks including but not limited to onboarding and offboarding user accounts, data retention and device management.
• Undertake induction and training of staff for use of internal systems.
• Participate in various projects as directed by the Coordinator Strategic Asset Management & IT as required.

Organisational Transformation:

• Assist with digital transformation and process improvement.
• Participate in specific projects as directed by the Organisational Transformation team.
• Aid with ongoing training and support to assist staff in effectively using Councils' digital systems.

General

• Undertake quality audits and reports as requested.
• Ensure compliance with Council’s Risk Management Policy, Risk Management Framework, and OH&S Policy.
• Comply with all policies and procedures of Council.

• Provided professional, effective and efficient administrative and support service to the CEO, Mayor and Councillors of Ararat Rural City Council.
• Arranged and undertook set up and catering for various meetings and events including Ministerial visits and various other celebrations.
• Provided professional administrative support during board meetings, including agenda preparation and distribution of agenda and minute-taking duties for Council Meetings, Council Briefings and various other meetings.
• Managed all calendars for the Mayor, Councillors and Chief Executive Officer, scheduling meetings and appointments and coordinating travel arrangements to optimise time. Arranged accommodation and travel where required.
• Provided administrative support for the compliance to governance requirements and handled confidential and sensitive information with discretion and tact.
• Responsible for delivering on all action items that have been identified within Council’s Corporate Plan that are within the relevant designated area.
• Attended to daily correspondence and maintain Customer Relationship Management System (CRMS) for the Executive Services area.
• Assisted with enquires to the Chief Executive Office, and attending to those enquires within designated authority.
• Processing of expenses and reimbursements for the Mayor, Councillors and Chief Executive Officer
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Reconciliation of corporate credit cards and processing of purchase orders and invoices for the Executive Services team.
• Managed office and Councillor stationery, tracking supplies and placing orders to ensure smooth daily operations.

• Provided professional, effective and efficient administrative and support service to the CEO, Mayor and Councillors of Ararat Rural City Council.
• Assisted with arranging and setting up of various meetings, preparing agendas and minutes.
• Provided administrative support for the compliance to governance requirements.
• Responsible for delivering on all action items that have been identified within Council’s Corporate Plan that are within the relevant designated area
• Attended to daily correspondence and maintain Customer Relationship Management System (CRMS) for the Executive Services area.
• Assisted with enquires to the Chief Executive Office, and attending to those enquires within designated authority.
• Completion of Certificate IV in Business Administration

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Liaising with both internal and external clients to arrange appointments for various departments including Dental, Physiotherapy, Speech Pathologist etc.
• Undertake data input for the various departments listed above on behalf of the customer and organisation.
• Daily receipting, banking and mail and balancing cash tills.
• General filing and records management.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Liaising with both internal and external clients to create various letters and undertake data input in relation to their TAX returns.
• Arranging appointments for clients for their TAX or BAS.
• Daily receipting, banking and mail.
• General filing and records management
• Assisting with reconciling end of month statements and outstanding invoices

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Lodging, advertising and referring both Building and Planning permit applications to various external agencies.
• Liaising with both internal and external customers regarding booking inspections and assistance with permit processes
• Creating and completing Building and Planning permits, various letters and certificates.
• Organising paperwork and tasks for both office and field based staff.
• Assisted with departmental process improvements and collaborated with team members to develop best practices for consistent customer service delivery.
• Worked effectively in fast-paced environments.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Lodging, advertising and referring both Building and Planning permit applications to various external agencies.
• Liaising with both internal and external customers regarding booking inspections and assistance with permit processes
• Creating and completing Building and Planning permits, various letters and certificates.
• Organising paperwork and tasks for both office and field based staff.
• Creation of various reports on a daily, weekly and monthly basis.
• Assisted with departmental process improvements and collaborated with team members to develop best practices for consistent customer service delivery.
• Creation and implementation of new and upgraded computer programs.
• Worked effectively in fast-paced environments.

Duties and responsibilities included:

• Serving and assisting customers.
• Answering incoming calls.
• Management of VicRoads vehicle registrations and transfers.
• Organisation of accounts for both creditors and debtors including receiving, validating and payment.
• Organisation of daily banking.
• Balancing of cash register and petty cash.
• Completion of Certificates II and III in Business Administration

Duties and responsibilities included:

• Serving and assisting customers.
• Fronting and stocking shelves.
• Use of the cash register.
• Balancing of cash register.

Duties and responsibilities included:

• Serving and assisting customers.
• Tiding and cleaning all areas of the shop.
• Fronting and stocking shelves.
• Balancing the cash register.