JAIME BOYD
Brisbane,QLD
Summary
A dynamic, skilful and versatile professional with over 18 years of varied experiences in personal assistance, administration, hospitality, retail sales and more. Highly successful in administration support, strategic planning and implementation, customer service, records management and compliance. Equipped with excellent communication and interpersonal skills, strong analytical problem-solving abilities with an enthusiastic warm spirited approach. A passionate multi-tasking and self-motivated individual known for consistently providing positive outcomes through dedication, collaboration, and hard work. Aiming to be involved with an organisation that supports professional growth and career advancement.
Overview
16
16
years of professional experience
Work History
Legal Assistant / Corporate Receptionist
SLF Lawyers
01.2023 - Current
- Served as the face of the company, warmly welcoming visitors while professionally and effectively managing over 50 incoming calls per day.
- Responded to client enquiries promptly and diligently.
- Maintained reception and office areas and ensured all were well stocked, cleaned, and organised.
- Took charge of raising and monitoring facility issues promptly and addressing maintenance needs.
- Scheduled and notified legal professionals of client arrivals, meetings, appointments, court appearances, and conference room bookings.
- Maintained mail registry and handled all incoming/outgoing mail.
- Prepared, scanned, filed and archived legal documents.
- Prepared for court hearings by organizing and summarizing documents, collating exhibits and briefs.
- Revised, finalized and issued letters, briefs, and memos on behalf of fee earners.
- Provided legal support across multiple areas of commercial litigation.
- Assisted in tracking billable hours, preparing and issuing invoices, and managing client billing records.
- Prepared and managed travel itineraries for lawyers, optimizing scheduling.
- Managed accounts and client records with extreme discretion and confidentiality.
- Generated daily WIP, Matter and Expense reports for the entire firm.
Retail / Customer Service
Over The Rainbow
09.2021 - 06.2022
- Ensured customer satisfaction and provided prompt and courteous service while answering incoming calls, emails and in store queries.
- Tracked sales, service activities and prepared daily reports for management review and analysis.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new employees regarding company operations, policies and services.
- Attended to customer complaints and processed product return or replacement requests.
- Up sold customers on available products, consistently exceeding sales targets with proactive strategies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organised cash register by handling cash and receipts, counting change, and ensured accurate transactions.
Sales Specialist
Telus Communications - Select Wireless Inc
09.2020 - 09.2021
- Greeted new and existing customers and assisted with setting up and troubleshooting devices.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed and completed shipping and receiving of all store products and product repairs.
- Managed customer accounts to secure customer satisfaction and repeat business
- Drafted, finalized and submitted paperwork to complete sales.
- Assisted with new employee hiring and training.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Attended monthly sales meetings and quarterly sales training.
Waitress/Bartender
Harveys Bar & Bistro, St James Gate, Perth Brewery
05.2014 - 06.2020
- Displayed enthusiasm and provided exceptional fast and friendly service, successfully increasing referrals, and walk-in business.
- Consistently adhered to health and safety regulations by maintaining a clean and safe environment.
- Scheduled and managed guest enquiries and bookings.
- Prepared, mixed, and poured all drinks for wait staff and bar patrons while skilfully anticipating and addressing guests needs.
- Maintained exceptional knowledge of wine, spirits and beer varieties and excelled in up-selling customers to premium brands.
- Handled inventory and kept detailed records ensuring a well stocked venue.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment, balanced cash receipts, and maintained an accurate float.
Sales Specialist
Telus Communications - The Wireless Centre
01.2008 - 02.2014
- Greeted and assisted customers with product questions, selections, and purchases in a fast paced sales environment.
- Answered customer enquires by phone and e-mail while assisting in store requests.
- Maintained a clean and organized sales floor ensuring all products were neat and well stocked.
- Asked pertinent questions to understand customer requirements and needs.
- Informed current and prospective customers of promotions and new or upgraded products.
- Used a high level of discretion when preforming credit checks and using personal information.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers increasing loyalty, retention and rapport.
- Utilized up selling techniques to promote additional products and increase sales.
- Prepared contracts and sales agreements.
- Provided demonstrations of products and specific features at customer locations and special events.
Education
Business – Certificate 1 -
The Eagle Academy
Brisbane, QLD01.2020
Responsible Service of Alcohol (RSA) -
Clear To Work
Brisbane, QLD03.2019
Yoga Teacher Training 200HR (YTTC) -
Yoga Teacher Training Centre
Rishikesh, IND04.2018
University of Waterloo (2): Effective Selling & Managing Customer Service -
University of Waterloo
Waterloo, ON01.2012
High School Diploma -
Perth And District Collegiate Institute
Perth, ON01.2008
Smart Serve Course (RSA) -
Smart Serve
Perth, ON01.2007
Skills
- Client Service and Support
- Daily Operations Management
- Diary Management
- Administrative and Clerical Support
- Customer Relationship Management
- Technical Support
- Strong Attention to Detail
- Resume Screening, Employee Onboarding and Training
- Legal Document Preparation
- Confidential Records Management
- Company Inventory Oversight
- Strong Interpersonal Skills: Friendly, Outgoing, Inclusive
- Tech Savvy: ADP Workforce Now®, Employment Hero, PracticeEvolve, Microsoft Suite 365 (Microsoft Exchange, SharePoint, OneDrive, Microsoft Word, Microsoft Teams and Microsoft Excel), Retail Management - iQmetrix, SilverWare POS, Maitre’D, Square®
Timeline
Legal Assistant / Corporate Receptionist
SLF Lawyers
01.2023 - Current
Retail / Customer Service
Over The Rainbow
09.2021 - 06.2022
Sales Specialist
Telus Communications - Select Wireless Inc
09.2020 - 09.2021
Waitress/Bartender
Harveys Bar & Bistro, St James Gate, Perth Brewery
05.2014 - 06.2020
Sales Specialist
Telus Communications - The Wireless Centre
01.2008 - 02.2014
Business – Certificate 1 -
The Eagle Academy
Responsible Service of Alcohol (RSA) -
Clear To Work
Yoga Teacher Training 200HR (YTTC) -
Yoga Teacher Training Centre
University of Waterloo (2): Effective Selling & Managing Customer Service -
University of Waterloo
High School Diploma -
Perth And District Collegiate Institute
Smart Serve Course (RSA) -
Smart Serve
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