Jaime Fedley
Frankston
Summary
Proven track record in customer service, demonstrated at PSW - Head Office, where I excelled in resolving high-stress disputes, enhancing customer loyalty. Skilled in multitasking and verbal communication, I effectively managed escalated calls and transactions, significantly improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
PSW - Head Office
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Retail Team Member
PSW - Uniform Retailer
11.2020 - 03.2021
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges
- Used POS system to process sales, returns, online orders and gift card activations
- Balanced and organized cash register by handling cash, counting change, also put through zip pay and vouchers
- Prepared click and collect orders as they were needed
Volunteer Charity Clerk
Australian Red Cross - Retail Store
03.2018 - 03.2021
- Operated cash register for cash and credit card transactions
- Restocked, arranged and organized merchandise
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers with prompt and polite support in-person and via telephone.
Restaurant Team Member
Delight Inn - Chinese and Malaysian Restaurant
09.2018 - 10.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Education
Business Management - Business
RMIT University
Melbourne, VIC12.2019
Diploma of Business -
RMIT University
Melbourne, VIC12.2017
High School Diploma -
McClelland College
Frankston, VIC12.2016
Skills
- Verbal and written communication
- Customer Service
- Time management
- Cash handling and POS
- Strong communication skills
- Multitasking
References
David O Hanlon PSW Sales Manager - 9768 0333
Wendy Riga - Red Cross Store Supervisor - 9770 2355
Ramona O'Brien - Personal Reference - 0423 610 631
Timeline
Customer Service Representative
PSW - Head Office
03.2021 - Current
Retail Team Member
PSW - Uniform Retailer
11.2020 - 03.2021
Restaurant Team Member
Delight Inn - Chinese and Malaysian Restaurant
09.2018 - 10.2020
Volunteer Charity Clerk
Australian Red Cross - Retail Store
03.2018 - 03.2021
Business Management - Business
RMIT University
Diploma of Business -
RMIT University
High School Diploma -
McClelland College
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