Jaime Henderson
Camp Hill
Summary
Customer-savvy and accustomed to a demanding work-place with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Member/Team Coach
KFC Beaudesert
02.2016 - 06.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Food handling
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Upselling
- Processing payments both cash and EFTPOS
- Trained new personnel regarding company operations, policies and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Pharmacy Assistant
Surfers Paradise Chevron Renaissance Chempro Chemist
06.2019 - 09.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Trained new pharmacy staff on computer system and drug management protocols.
- Supported operations with filing, copying and faxing.
- Verified order information against computer database.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Completed and filed documentation for insurance, store and liability purposes.
- Requested updated prescriptions and medical information from physicians.
- Performed safety checks when dispensing medications to optimize patient safety.
Pharmacy Assistant
Coomera Village Chempro
06.2020 - 08.2021
- Customer service as stated above
- Webster packing
- Dispensing on MINFOS
- Safety Net processing
- Ordering for Front of shop items
- NDSS processing
- Blood Pressure Counselling
- Golden Casket Lotto Trained
Pharmacy Assistant
Terry White Chemmart Toombul
09.2021 - 09.2022
- Same as above
Bartender
Lefty’s Live Music Hall
07.2022 - 03.2023
- Spirits, beer and wine
- Cocktail experience
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety as per RSA guidelines.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
The Caxton Hotel
09.2022 - 05.2023
- Same as duties as above
Parts Assistant
Gold Coast Suzuki Marine
10.2023 - Current
- Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organization strategies.
- Streamlined parts ordering process for faster service and improved customer satisfaction.
- Assisted with scheduling deliveries, ensuring timely arrival of essential parts for repair jobs and reducing downtime.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
Education
High School Year 12 Certificate -
Tamborine Mountain College
11.2018
Skills
- Order Management
- POS Transactions
- Proper Food Temperatures
- Waste Reduction
- Clear and Effective Communication
- Organizational Abilities
- Pharmacy Practices
- Pharmacy Policies and Procedures
- Managing Customer Complaints
- Merchandise Receiving and Handling
- Inventory Management
- Customer Service
Certification
RSA
Timeline
Parts Assistant
Gold Coast Suzuki Marine
10.2023 - Current
Bartender
The Caxton Hotel
09.2022 - 05.2023
Bartender
Lefty’s Live Music Hall
07.2022 - 03.2023
Pharmacy Assistant
Terry White Chemmart Toombul
09.2021 - 09.2022
Pharmacy Assistant
Coomera Village Chempro
06.2020 - 08.2021
Pharmacy Assistant
Surfers Paradise Chevron Renaissance Chempro Chemist
06.2019 - 09.2021
Customer Service Member/Team Coach
KFC Beaudesert
02.2016 - 06.2019
High School Year 12 Certificate -
Tamborine Mountain College
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