Jaime Johnston
Gold Coast,QLD
Summary
I am a self-motivated person who is looking for a position within the work force in which I can expand my experience and opportunities. I enjoy working in teams and thrive in fast paced environments. I’m confident in my abilities and my eager to learn and try new things to further my future. I'm enthusiastic and am willing to take on any challenges within the working environment.
Overview
3
3
years of professional experience
Work History
Cocktail Bartender and Waitress
Pablitos Mexican cuisine and tequilaria
Gold Coast, Queensland
06.2023 - Current
- Preparing for open as primary server
- Performed light cleaning duties such as washing glasses and wiping down surfaces throughout shift.
- Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
- Checked identification of guests to verify legal drinking age.
- Upsold additional items such as appetizers or desserts when appropriate.
- Maintained cleanliness of bar area, restocked glassware and supplies.
- Created visually appealing beverage presentations for customers using garnishes and other decorations.
- Accurately recorded orders into the point-of-sale system during guest transactions.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Calculated total payments received during shift and reconciled any discrepancies with management team.
- Organized the bar area by stocking beer, wine, spirits, mixers, ice, garnishes in an efficient manner.
- Greeted customers and provided friendly, attentive service.
- Ensured all drinks were prepared correctly according to recipes and standards.
- Followed all safety protocols to ensure a safe environment for guests and staff members.
- Provided menu recommendations upon request from customers.
- Conducted regular inventory checks of liquor bottles and containers to ensure adequate stock levels are maintained.
- Assisted in training new bartenders on proper drink mixing techniques and customer service skills.
- Organized and prepared both food-based and non-food garnishes for different cocktails.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Responded to ad hoc cleaning duties at end of shift.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Restocked bar with supplies for wide range of cocktails, beers and liquor drinks.
- Mixed syrups following precise recipes to keep adequate supplies on hand.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Made friendly conversation with customers to provide enjoyable bar experience.
Waitress and Bartender
Port of Bourke hotel Bourke
Bourke, New South Wales
10.2022 - 12.2022
- Assisted in organizing accomadation for patrons in the venue
- Served alcoholic beverages responsibly in accordance with state laws.
- Performed basic math calculations when computing bills for customers' meals.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Organized take-out orders efficiently according to customer requests.
- Took orders for food and drinks and delivered them to guests.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers and provided menus.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
Waitress and Barista
Namastay Indian restaurant Hervey bay
Hervey Bay, Queensland
02.2022 - 04.2022
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers and provided menus.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in seating guests at tables or booths.
- Provided accurate change for cash transactions using a cash register system.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded to ad hoc cleaning duties at end of shift.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, mochas, and long blacks.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed health, safety and sanitation guidelines to pass state inspections.
Bartender
Beach house tavern Hervey bay
Hervey Bay, Queensland
09.2021 - 11.2021
- Participating in an event, of over 400 patrons whilst still performing great customer service.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Poured wine, beer and cocktails for patrons.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Arranged bottles and glasses behind bar to make attractive displays.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
Education
CSDE year 11 -
Cairns School of Distance Education
Cairns, QLD01.2022
Sit30616 certificate 3 in hospitality -
TAFE HERVEY BAY
Hervey Bay, QLD06-2021
RSA certificate -
TAFE HERVEY BAY
Hervey Bay, QLD06-2021
Food safety certificate -
TAFE HERVEY BAY
Hervey Bay, QLD06-2021
Skills
- Upselling strategies
- POS System Operation
- Inventory Tracking
- Responsible Alcohol Service
- Cleanliness and sanitation
- Guest Services
- Classic cocktails knowledge
- Speed and Efficiency
- Drink Presentation
- Event bartending
- Relationship Building
- Honest and Dependable
- Working autogenously
- Stepping up to supervisor roles when needed
Affiliations
- Multimedia art
- Music
- Reading and writing revolving around world building
References
- Anna Randall (manager at Pablitos) - 0406664180
- Shae Rodrigues (coworker at Pablitos) - 0435810667
- Dolores Johnson (coworker at Pablitos) – 0476328992
- Ashley Darbyshire (coworker at Pablitos) - 0421057462
- Sienna Cosgrove (coworker at Pablitos) - 0417573721
Timeline
Cocktail Bartender and Waitress
Pablitos Mexican cuisine and tequilaria
06.2023 - Current
Waitress and Bartender
Port of Bourke hotel Bourke
10.2022 - 12.2022
Waitress and Barista
Namastay Indian restaurant Hervey bay
02.2022 - 04.2022
Bartender
Beach house tavern Hervey bay
09.2021 - 11.2021
CSDE year 11 -
Cairns School of Distance Education
Sit30616 certificate 3 in hospitality -
TAFE HERVEY BAY
RSA certificate -
TAFE HERVEY BAY
Food safety certificate -
TAFE HERVEY BAY
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