Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaime Phillips

Kellyville,NSW

Summary

Accomplished Duty Store Manager at Aldi, adept in customer service management and inventory tracking, enhanced store operations through innovative sales strategies and effective team leadership. Mentored staff to foster development, achieving significant improvements in customer satisfaction and operational efficiency. Proven expertise in problem-solving and multitasking, driving positive outcomes and maintaining high standards of store performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Duty/Assistant Store Manager

Aldi
11.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Crew Trainer

Mcdonals
03.2018 - 10.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Delivered refresher courses as needed to maintain up-to-date knowledge on industry standards, safety regulations, and operational procedures within the crew team.

Education

High School Diploma -

Marian Catholic College
Kenthurst, NSW
09.2022

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Store Opening and Closing
  • Customer Service Management
  • Store operations
  • Team Leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Cash Management
  • Retail Inventory Management
  • POS Systems
  • Leadership Development
  • Supply Ordering
  • Staff Management
  • Staff Supervision
  • Sales expertise
  • Employee Scheduling
  • Operations
  • Sales Strategies
  • Product Merchandising
  • Payroll Management
  • Customer Response
  • Loss Prevention
  • Sales Analysis
  • Pricing Strategies
  • Leading Staff Meetings
  • Delegating Work
  • Personnel development
  • Decision-Making
  • Inventory Tracking and Management

Certification

  • first aid certificate
  • responsible service of alcohol
  • working with children certified

Timeline

Duty/Assistant Store Manager

Aldi
11.2022 - Current

Crew Trainer

Mcdonals
03.2018 - 10.2022

High School Diploma -

Marian Catholic College

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Jaime Phillips