Jaime Roberts
Summary
Operational risk management professional with strong background in identifying and mitigating potential risks. Proven ability to enhance operational efficiency through strategic planning and risk assessment. Highly skilled in regulatory compliance, risk analysis, and process improvement, consistently delivering results through team collaboration and adaptability. Known for reliability, analytical thinking, and strong communication abilities.
Overview
14
14
years of professional experience
Work History
Operational Risk Manager, ANZ
Zurich CoverMore
07.2025 - Current
- Review and challenge operational risk assessment made by risk owners within the business, including supporting the facilitation of action plans to bring risks within tolerance
- Monitor operational incidents within the business for effective remediation and provide analysis to leadership team
- Monitoring and reviewing the effectiveness of risk management controls and making recommendations for improvement.
- Providing independent opinions on operational risk management and mitigation.
- Supporting training and awareness requirements of Operational Risk Programs.
- Key Responsibilities
Enterprise Risk and Compliance Specialist
Zurich CoverMore
06.2023 - 07.2025
- Maintain the enterprise risk management framework and act as the subject matter expert within the team on the application of various risk management and compliance frameworks.
- Manage the Group-level strategic risk assessment (“Group Total Risk Profile”) in close collaboration with senior risk owners.
- Prepare quarterly Group Risk and Control report and support local R&C teams in preparation of quarterly and monthly reporting.
- Perform quarterly deep dives into key compliance areas showing strengths and weaknesses across the business.
- Continuously improve the reporting process with simplification and automation
- Own the GRC application (Tickit), including the setup of new processes and user management.
- Key Responsibilities
Distribution Governance Manager
Macquarie Bank
07.2021 - 06.2023
- Manage a team of Business Analysts to ensure investigations of third-party distributors are completed to a high standard in a timely manner.
- Own and maintain the Third-Party Governance framework that underpins a clear and transparent consequence management process for our distribution partners.
- Own and maintain policies that underpin accreditation of new distribution partners and the ID process they are required to follow when contacting our front-end teams.
- Ensure front end teams are up to date with compliance training relating to our accreditation and ID policies.
- Proactively manage any regulatory change that may impact Personal Banking to ensure Macquarie remains compliant with ever changing obligations.
- Design and implement project work that is targeted towards; process improvement, risk management uplift and regulatory requirements.
- Key responsibilities
Senior Business Analyst
Macquarie Bank
07.2019 - 06.2021
- Review third party distribution partners to ensure compliance with certain legislative and regulatory requirements.
- Monitor key performance and behavioural metrics for third party brokers and apply the consequence management framework as required.
- Perform investigations and determine outcomes following questions and escalation requests related to third party broker remuneration.
- Preparation of materials for and facilitating of regular monthly governance forums, including collaborating with contributors to ensure high standards are maintained.
- Contribute to transformation initiatives across the business.
- Key responsibilities
Senior Risk Review Officer
Macquarie Bank
07.2017 - 07.2019
- Analyse and report on broker submitted finance application data to uncover irregularities with client information.
- Investigate IDR and EDR complaints made against accredited brokers and draft reports with findings and recommendations to be presented at a consequence decision making panel.
- Liaise with internal and external stakeholders and build effective working relationships.
- Key responsibilities
Deceased Estates and Superannuation Specialist
Macquarie Bank
08.2014 - 07.2017
- Assist family members, solicitors, and financial advisors in the finalisation of estate accounts across Macquarie’s retail and superannuation products. This involved working on a daily processing queue exceeding 200 items which included assessing probate documents, trust deeds, ASIC extracts to update accounts.
- Assessing early release of superannuation claims due to financial hardship, terminal illness, or family separation. As a representative of Macquarie’s trustee, it was important that client’s financial information, medical records and court orders were reviewed thoroughly to ensure our trustee makes a decision in line with current laws and regulations.
- Key responsibilities
Teller
Westpac Bank
12.2011 - 11.2013
- Serve customer's daily banking needs, through deposits, withdrawals, transfers, and foreign currency.
- Minimise Westpac’s exposure to financial loss by maintaining accurate cash balances with minimal cash errors. Assist in Bank’s treasury packing and coin and note ordering.
- Referring potential customers to personal bankers, financial planners, and home finance managers.
- Key responsibilities
Education
Bachelor of Commerce -
Macquarie University
01.2012
Skills
- Stakeholder management
- Building relationships based on credibility, trust, and rapport
- High-level communication, presentation, and negotiation skills
- Highly analytical, developing and implementing effective risk management strategies
Timeline
Operational Risk Manager, ANZ
Zurich CoverMore
07.2025 - Current
Enterprise Risk and Compliance Specialist
Zurich CoverMore
06.2023 - 07.2025
Distribution Governance Manager
Macquarie Bank
07.2021 - 06.2023
Senior Business Analyst
Macquarie Bank
07.2019 - 06.2021
Senior Risk Review Officer
Macquarie Bank
07.2017 - 07.2019
Deceased Estates and Superannuation Specialist
Macquarie Bank
08.2014 - 07.2017
Teller
Westpac Bank
12.2011 - 11.2013
Bachelor of Commerce -
Macquarie University
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