Kate Westmerland
Cairns,QLD
Summary
Reliable customer service professional successful at achieving KPIs, customer satisfaction and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and sales. Dedicated and dependable relationship-builder with excellent organisational strengths and an empathetic and personal approach.
Overview
4
4
years of professional experience
Work History
Retail and Sales Assistant
QBD Books
Cairns, QLD
01.2024 - Current
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
Hospitality Service Attendant
Bupa Aged Care
Cairns, QLD
06.2022 - 02.2024
- Maintain legislated workplace health and safety, quality and hygiene standards
- Complete required documentation and reporting
- Respond to residents’ queries and requests
- Laundry duties include loading washers & dryers, sort linen, hang, fold, wrap or iron linen
- Catering / food services duties include assisting with basic food prep, provide meals and snacks, clear dining areas and dishwashing
- Cleaning duties include general cleaning; mopping, vacuuming, and waste collection in the residents’ rooms, bathrooms, communal and living areas
Beauty Therapist
Demi International
09.2021 - 12.2022
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Minimised infection risks by using required solutions and procedures to clean and sanitise tools.
- Offered exceptional service and support to walk-in and scheduled customers.
Waitress and Bartender
Burger Urge
02.2021 - 06.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
Education
Certificate IV - Accounting And Bookkeeping
CQ University
Cairns Queensland Certificate of Education (Year 12)
Bentley Park College
Diploma of Beauty Therapy
Demi International
12.2022
Skills
- Reaching KPIs
- Customer Needs Assessment
- Sales
- Stock management
- Reliable and Responsible
- Safety and Cleanliness Standards
Timeline
Retail and Sales Assistant
QBD Books
01.2024 - Current
Hospitality Service Attendant
Bupa Aged Care
06.2022 - 02.2024
Beauty Therapist
Demi International
09.2021 - 12.2022
Waitress and Bartender
Burger Urge
02.2021 - 06.2022
Certificate IV - Accounting And Bookkeeping
CQ University
Queensland Certificate of Education (Year 12)
Bentley Park College
Diploma of Beauty Therapy
Demi International