Summary
Overview
Work History
Education
Skills
Skills And Strengths Summary
References
Timeline
Generic

Jaimee Matheson

Palm Beach,QLD

Summary

Customer-savvy service worker accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

10
10
years of professional experience

Work History

Food Runner

George’s Paragon
07.2023 - Current
  • Organized and replenished supplies at food stations.
  • Garnished dishes and quickly delivered items to customers.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Restocked food supplies in kitchen and organized storage areas.
  • Responded to customer complaints and inquiries promptly.
  • Cleaned and sanitized food preparation and serving areas.
  • Collaborated with other food runners to deliver orders accurately.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Delivered correct food items to tables according to order documentation.

Café All-Rounder

George’s Paragon
03.2023 - 07.2023
  • Made barista coffees adhering to cafe quality standards.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Trained new cafe workers in sales, customer service, and safety.
  • Inspected preparation and storage equipment regularly.
  • Cleaned counters, machines, utensils, and seating areas daily.

Console Operator

Caffe Aurora / Euro Garages
06.2022 - 03.2023
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Observed and reported suspicious activities and persons.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
  • Restocked and organized merchandise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Inspected, dated, and approved incoming deliveries.

Head Barista / Cafe All-Rounder

Caffe Aurora / Euro Garages
12.2021 - 11.2022
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Used POS system to accurately enter orders and process payments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Transported food items from storage areas to kitchen for prepping.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Followed recipes to prepare food correctly and adhere to food quality standards.

Housekeeping

Sea Mist Palms
06.2017 - 12.2021
  • Followed sanitation and good housekeeping practices.
  • Inspected rooms for damages.
  • Performed general housekeeping and cleaning tasks.

Crew Member

Hungry Jacks
01.2014 - 12.2021
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Replenished serving stations with fresh food and cleaned up spills.

Housekeeping

Spic ‘N’ Span
04.2021 - 08.2021
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Developed and implemented detailed housekeeping standards for NDIS and elderly client homes.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.

Education

Cert II in Skills for Work and Vocational Pathways -

Strategix.com
01.2021

NDIS Worker Orientation Certificate - undefined

Obtained
01.2021

Responsible Service of Alcohol Certificate - undefined

Eot.edu.au
10.2017

QLD Certificate of Education - undefined

Varsity College, Varsity Lakes
01.2013

Certificate II in Retail - undefined

Bremer Institute of TAFE through Varsity College
01.2012

Certificate III in Media - undefined

Gold Coast Institute of TAFE, Coomera
01.2012

Certificate I in Retail - undefined

Bremer Institute of TAFE through Varsity College
01.2011

Certificate I Information Technologies - undefined

Varsity College, Varsity Lakes
01.2011

Skills

  • Beverage Preparation
  • Issue Resolution
  • Time Management
  • Training and Mentoring

Skills And Strengths Summary

  • Extensive customer service experience
  • Excellent teamwork skills
  • Strong communication skills
  • High levels of computer literacy, ability to type at an above average speed.
  • Able to work in a fast-paced environment / under pressure
  • Capable of maintaining high energy and enthusiasm
  • Ability to stand for long periods of time
  • Experience dealing with customer complaints
  • Will display a professional and unbiased manner
  • Can quickly learn new processes
  • Detail oriented

References

  • Leanne Furniss, Store Manager Euro Garages EG 0429 229 344
  • Gail Cunneen, Manager Sea Mist Palms, 0410 616 002

Timeline

Food Runner

George’s Paragon
07.2023 - Current

Café All-Rounder

George’s Paragon
03.2023 - 07.2023

Console Operator

Caffe Aurora / Euro Garages
06.2022 - 03.2023

Head Barista / Cafe All-Rounder

Caffe Aurora / Euro Garages
12.2021 - 11.2022

Housekeeping

Spic ‘N’ Span
04.2021 - 08.2021

Housekeeping

Sea Mist Palms
06.2017 - 12.2021

Crew Member

Hungry Jacks
01.2014 - 12.2021

Cert II in Skills for Work and Vocational Pathways -

Strategix.com

NDIS Worker Orientation Certificate - undefined

Obtained

Responsible Service of Alcohol Certificate - undefined

Eot.edu.au

QLD Certificate of Education - undefined

Varsity College, Varsity Lakes

Certificate II in Retail - undefined

Bremer Institute of TAFE through Varsity College

Certificate III in Media - undefined

Gold Coast Institute of TAFE, Coomera

Certificate I in Retail - undefined

Bremer Institute of TAFE through Varsity College

Certificate I Information Technologies - undefined

Varsity College, Varsity Lakes

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Jaimee Matheson