Jaimi-Lee Weeks
Spring Farm,NSW
Summary
Accomplished Salon Owner/Operator and Manager with experience in enhancing customer loyalty and retention through exceptional service, care and relationship building.
Expert in business and business management.
My attention to detail, time management and strong communication skills has fostered a warm and welcoming, high-quality client experience.
Offering talent and passion for building client and family relationships whilst managing operations.
I am eager to learn and develop in a dynamic environment.
Brings ability to quickly understand and implement effective management practices.
Ready to use and develop customer service and operational management skills in an administrative role.
Overview
19
19
years of professional experience
Work History
Salon Owner/Operator
Mane & Makeup Boutique
Spring Farm
08.2016 - Current
- Efficiently handled day-to-day salon operations to ensure high-quality client experiences.
- Developed and built strong relationships with clients and their families
- Provided a warm, friendly environment for my clients
- Admin duties, including strong communication skills both over the phone and in person.
- Ensured wellbeing of all clients whilst in my home/salon
- Consistently maintained a clean, organised, and welcoming environment for clients
- Ensured compliance with regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow ups.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Managed budget planning, administration, and accounting functions for all financial activities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Salon Manager
Salonblonde
Camden, NSW
01.2011 - 07.2016
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Admin including exceptional phone communication skills and offering professional advice and assistance.
- Liaised with regular clients and their families
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organisation, and attention to detail.
Salon Manager
Storm Hair
Narellan, NSW
01.2010 - 12.2010
Salon Stylist
Storm Hair
11.2005 - 12.2010
- Delivered exceptional customer service, resulting in increased repeat clientele
- Collaborated with team members to promote a supportive and efficient work environment, leading to improved salon performance.
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
Education
Certificate III - Business
CRE8 Australia
Certificate III - Hairdressing
TAFE NSW
Liverpool, NSWCertificate III - Men’s Skills
TAFE NSW
NSWSkills
- Customer service
- Business management
- Administrative management
- Relationship building
- Attention to detail
Timeline
Salon Owner/Operator
Mane & Makeup Boutique
08.2016 - Current
Salon Manager
Salonblonde
01.2011 - 07.2016
Salon Manager
Storm Hair
01.2010 - 12.2010
Salon Stylist
Storm Hair
11.2005 - 12.2010
Certificate III - Business
CRE8 Australia
Certificate III - Hairdressing
TAFE NSW
Certificate III - Men’s Skills
TAFE NSW