Jaimi Peacock
Gold Coast,QLD
Summary
A dynamic leader with a proven track record at CSi Club Southport, I excel in customer service and complex problem-solving. Spearheaded innovative HR policies and diversity initiatives, significantly enhancing company culture and staff development. My approach blends relationship building with strategic HR management, driving performance and fostering a collaborative environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Duty Manager/HR Coordinator
CSi Club Southport
06.2023 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Mentored and supported staff members and managers to apply best practices and follow procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Improved company culture by implementing diversity and inclusion initiatives.
- Managed recognition programs celebrating employee achievements, increasing morale and motivation levels.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Organized team-building activities to strengthen cross-functional collaboration.
- Created a comprehensive onboarding process, ensuring new hires felt welcomed and supported from day one.
- Promoted work-life balance by offering flexible work arrangements and wellness initiatives within the organization.
Operations Manager
Paradise Point Bowls Club
11.2020 - 06.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed over 40 staff members
Senior Duty Manager/HR Manager
CSi Club Southport
02.2007 - 11.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Processed payroll transactions with high efficiency, ensuring payment timeliness for team members.
- Onboarded and developed new team members effectively.
- Generated timely staff rosters addressing both business demands and personal well-being.
- Managed a team of 65 Staff members
Education
High School Diploma -
Southport High School
Southport11-2006
Skills
- Customer service
- Team leadership
- Complex Problem-solving
- Relationship building
- Performance management
- Staff development
- Employee relations
- HR policies and procedures
- Training and mentoring
Certification
- Diploma Of Management in Hospitality - Club Training June 2021
- Keno Co-Ordinator of the Year 2015 , 2016, 2017
- Inducted into the hall of fame for Keno Co-Ordinator 2018'
- Runner up Young manager of the year 2018 Clubs Qld Awards
Clubs Queensland Keno Co-Ordinator of the year 2015
At CSi Club Southport, a community-focused venue rebuilding its reputation for exceptional service, I played a pivotal role in driving growth and customer engagement in our Keno operations. Working closely with the General Manager and the Keno team, I developed and executed a range of promotions and initiatives designed to boost sales and foster long-term customer loyalty.
- Implemented a series of successful promotions that significantly increased Keno sales, contributing to year-on-year growth from 2015 to 2017.
- Created the CSI Superplay Ticket, a unique Keno ticket that spelled out "CSI" using numbers, which became available for play across all Queensland venues, enhancing brand visibility and player engagement.
- Organized weekly syndicates with regular Keno customers, cultivating a strong sense of community and encouraging repeat play.
- Recognized as the first-ever inductee into the Clubs Queensland Keno Hall of Fame for outstanding contributions to the growth and success of Keno in Queensland.
Timeline
Duty Manager/HR Coordinator
CSi Club Southport
06.2023 - Current
Operations Manager
Paradise Point Bowls Club
11.2020 - 06.2023
Senior Duty Manager/HR Manager
CSi Club Southport
02.2007 - 11.2020
- Diploma Of Management in Hospitality - Club Training June 2021
- Keno Co-Ordinator of the Year 2015 , 2016, 2017
- Inducted into the hall of fame for Keno Co-Ordinator 2018'
- Runner up Young manager of the year 2018 Clubs Qld Awards
High School Diploma -
Southport High School
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