Jaimie McKee
Mount Duneed,VIC
Summary
I am highly experienced in customer service and retail. As a receptionist, swim instructor, Tattslotto agent, and more, I have close to a decade's worth of experience. I excel in roles that require problem-solving and possess skills relating to conflict resolution and customer care. I am hardworking and strive to build relationships with not only customers but my colleagues.
Overview
8
8
years of professional experience
Work History
Tattslotto Agent
The Lott
09.2023 - Current
- Operating Tatts sales and maintaining accurate records of transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Managing the store by receiving shipments and updating stock.
Receptionist
City of Greater Geelong
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Administration and balancing money for end of day.
Pool Lifeguard
City of Greater Geelong
11.2022 - 06.2023
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
Swim Instructor
City of Greater Geelong
12.2018 - 11.2022
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Conducted water safety days for school groups, requiring leadership, communication, teamwork and organisation.
Stand Up Paddle Board Instructor
WSUP
10.2016 - 03.2019
- Prepare lessons and instruct school groups, disability classes, public, and private lessons.
- Demonstrate safety instructions and procedures.
- Perform rescues and provide first-aid when required.
- Instruct patrons on a day-to-day basis for their safety within river, lake, and ocean environments.
Education
Bachelor of Arts - Archeology And Ancient History
Monash University
Melbourne, VIC09.2024
VCE
St Ignatius College
Geelong, VIC11.2018
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Conflict Resolution
- Teamwork
Timeline
Tattslotto Agent
The Lott
09.2023 - Current
Receptionist
City of Greater Geelong
01.2023 - 06.2023
Pool Lifeguard
City of Greater Geelong
11.2022 - 06.2023
Swim Instructor
City of Greater Geelong
12.2018 - 11.2022
Stand Up Paddle Board Instructor
WSUP
10.2016 - 03.2019
Bachelor of Arts - Archeology And Ancient History
Monash University
VCE
St Ignatius College
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