Jaimil Vyas
Canberra,ACT
Summary
Proven IT Technician with a track record of enhancing system efficiency and user productivity at CHM Services PTY LTD. Excelled in hardware installation and technical support, boosting network performance by 30%. Demonstrated exceptional problem-solving abilities and user training skills, ensuring staff self-sufficiency in IT tools and platforms.
Overview
4
4
years of professional experience
Work History
IT Technician
CHM Services PTY LTD
06.2021 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Maintain Invoicing two software, Platform, and tools.
- Ability to deal with multiple customer at ones.
Intern
Australian Computer System
08.2020 - 07.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Master of Science - Information Technology
Central Queensland University
Sydney, NSW07-2020
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
Languages
English
Native or Bilingual
Timeline
IT Technician
CHM Services PTY LTD
06.2021 - Current
Intern
Australian Computer System
08.2020 - 07.2021
Master of Science - Information Technology
Central Queensland University
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