Jaimin Prajapati

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

Developed a full functional Order Management System for Garden Pty Ltd, a B2B business, to manage and maintain all their orders and channels of fulfillment. The cloud-based web application has three modules for Order Management User, Service User, and Logistic Users, and provides analytical reports on order tracking and inventory for all stakeholders.

Features

• User friendly system - provide maintenance and management of order specifications i.e. Order Data, quantity, delivery date, schedule, and channels of fulfillment.

• providing an improved insight of the inventory so the owners can ensure that orders are filled correctly and being shipped at proper time.

• Convenient and easy access to 3PL – to manage logistic part

• Yearly sales report generating.

Tools used

• Visual Studio
• node.js
• React.js
• MySql
• CSS
• AWS (Amazon Web Services)

· Answering inbound calls and evaluating customer needs to ensure accurate and positive results.

· Identify, analyses and resolve customer’s technical enquiries where possible using troubleshooting protocols.

· Build rapport with customers and provide excellent customer service Build rapport with customers and provide excellent customer service.

· Provide attention to detail in capturing customer information accurately in SAP CRM

· Providing customer support via telephone, e-mail, voice chat or in-person

· Informing customers about products and services

· Responding to customer questions

· Resolving customer complaints

· Suggesting solutions for common problems

· Preparing documents and reports

· Updating customer database

· Training new customer service agents

· Collaborating with the management team

· Improving overall customer satisfaction