Jain Devi

• Engaged with customers to discuss loan repayment options, ensuring high-quality service while meeting KPIs.
• Adhered to company guidelines, executing tasks consistently and efficiently.
• Monitored performance metrics and reported daily, contributing to team objectives.
• Participated in internal and external training sessions to enhance skills and knowledge.
• Utilized client resources to effectively support customer inquiries.
• Provided feedback to management on operational challenges and improvement areas.
• Fostered a safe and positive workplace by reporting hazards and promoting well-being.
• Completed all required training and pursued professional development opportunities.

Company Overview: Healthcare Recruitment.

• Managed Accounts Receivable for over 400 clients, coordinating all related activities.
• Reconciled delinquent accounts overdue by 90 to 180+ days, totaling over $180K, and brought them current within 14 days.
• Resolved and collected 10 bad debt accounts, totaling over $430K, within 3 months.
• Identified $60K in overpayments to nurses for unworked hours, prompting improved tracking by recruiters to prevent billing errors.
• Streamlined Supplier Invoice payment processes by eliminating redundancies in approvals.
• Created weekly Accounts Receivable and Accounts Payable reports for management.
• Processed supplier invoices and managed bi-weekly Accounts Payable activities.

Company Overview: International Freight Services

• Managed billing, collections, reconciliation, and reporting, focusing on Accounts Receivable.
• Updated billing spreadsheets daily and presented weekly/monthly reports to management.
• Maintained records of bank cheques received in a spreadsheet database.
• Managed quotations for overseas imports and exports, tracking by salesperson.
• Posted invoice payments to client accounts and deposited cheques.
• Prepared and distributed monthly account statements via email, fax, and mail.