JAINA GANATRA
Varsity Lakes,QLD
Summary
An ambitious , hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position as Audit Support. Ready to help team achieve company goals. Currently pursuing Professional Masters in Accounting degree at Bond University having a rich work experience in the field of HR across Chemical, Engineering, Education and HR consulting industries in India. Strong collaboration skills at all levels of diverse personnel with excellent interpersonal skills, outstanding customer service and solid expertise in management.
Overview
16
16
years of professional experience
Work History
Banking Essential Customer Relationship Agent
FOUNDEVER
12.2022 - Current
- Assisting WESTPAC banking customers with banking concerns and supporting internet banking
- Managed over 75 customer calls and solving their queries with minimal hold times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sr. HR Executive
Shree Ambica Auto Sales & Services – TATA MOTORS
01.2021 - 11.2022
- Implementing HR systems, managing payroll, and coordinating sales review meetings
- Directed hiring and onboarding programs for new employees.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
HR Executive & Teaching Faculty for Event Management
IDT – Institute of Design & Technology
02.2020 - 12.2020
- Implementing HR systems, conducting HR lectures, and coordinating admissions
HR Executive
Modufurn Enterprise Pvt. Ltd.
12.2019 - 02.2020
- Implementing HR systems, managing salary and leave, and creating SOPs
HR Executive / Content Development
Grey Cells, HRD Consultancy
01.2017 - 04.2017
- Preparing training content, handling HR queries, and framing HR policies
HR Executive
Fountain Head Schools (IBP)
05.2011 - 10.2011
- Handling recruitment, conducting training modules, and performance appraisal
HR Officer
Transformers & Rectifiers (India) Limited
02.2008 - 09.2008
- Manpower planning, recruitment, training coordination, and exit interviews
HR Officer
Rubamin Limited
06.2007 - 02.2008
- Training needs identification, performance appraisal, recruitment, and administration
Education
Master of Accounting (Professional) - Accounting
BOND UNIVERSITY
Gold Coast, QLD09.2024
Master of Human Resource Management - Human Resource Management
Faculty of Social Work, M S University of Baroda
India05.2007
Bachelor of Home Science -
Faculty of Home Science, M. S. University of Baroda
India04.2005
Skills
- Problem-Solving
- Social Perceptiveness
- Dependable and Responsible
- Analytical and Critical Thinking
- Organization and Time Management
- Team Building
- Task Prioritization
- Interpersonal Communication
- Microsoft Office
Personal Information
- Marital Status: Married
- Date of Birth: 20/01/1985
- Visa Status - Student Visa and applying for Graduate Visa after Graduation
Extracurricular Activities
Trained Kathak dancer with six years of training.
Won several awards in cultural events at school and college level for dancing and comparing.
Volunteered with corporate social responsibility programs of many as part of university coursework.
Timeline
Banking Essential Customer Relationship Agent
FOUNDEVER
12.2022 - Current
Sr. HR Executive
Shree Ambica Auto Sales & Services – TATA MOTORS
01.2021 - 11.2022
HR Executive & Teaching Faculty for Event Management
IDT – Institute of Design & Technology
02.2020 - 12.2020
HR Executive
Modufurn Enterprise Pvt. Ltd.
12.2019 - 02.2020
HR Executive / Content Development
Grey Cells, HRD Consultancy
01.2017 - 04.2017
HR Executive
Fountain Head Schools (IBP)
05.2011 - 10.2011
HR Officer
Transformers & Rectifiers (India) Limited
02.2008 - 09.2008
HR Officer
Rubamin Limited
06.2007 - 02.2008
Master of Accounting (Professional) - Accounting
BOND UNIVERSITY
Master of Human Resource Management - Human Resource Management
Faculty of Social Work, M S University of Baroda
Bachelor of Home Science -
Faculty of Home Science, M. S. University of Baroda
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