Jainam Shah
Macquarie Park,NSW
Summary
Highly motivated professional with a proven track record in leadership, customer service, and pharmaceutical research roles, , I aim to utilize my skills and abilities effectively for organizational growth. Ambitious job seeker, anxious to work diligently while achieving company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Chaat Pitara
Ahmedabad
07.2021 - 04.2023
- Orchestrated day-to-day store operations, managing inventory, customer service, and sales
- Resolved customer inquiries and complaints, ensuring optimal satisfaction
- Formulated and executed strategies, enhancing productivity and profitability
- Trained and supervised staff, enforcing company policies and standards
- Conducted regular audits, maintaining a functional and presentable store
- Monitored and maintained store inventory for seamless product availability.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collected deposits or payments and arranged for billing.
- Improved customer service wait times to mitigate complaints.
Team Leader
U&I NGO
Ahmedabad
05.2021 - 04.2023
- Led a dedicated team of volunteers, overseeing selection, training, and supervision
- Developed and implemented training programs for volunteers in orphanages
- Coordinated with orphanages, meeting their requirements effectively
- Fostered a positive environment, boosting volunteer morale and productivity
- Monitored and evaluated volunteer performance, providing constructive feedback
- Organized regular team meetings to discuss progress, challenges, and future plans.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Conducted regular performance reviews to assess individual team member progress.
Research Associate
Nexus Pharmachem Pvt. Ltd
Ahmedabad, Gujarat, India
02.2021 - 01.2023
- Developed the best route of synthesis for the target API (Active Pharmaceutical Ingredient)
- Tested the compound developed in accordance with Pharmacopeia Methods/Suggested methods
- Worked in the Production department to Up-scale the batches until validated (Batch size from 10 Kg to 200 Kg)
- Aided in the development of Batch Manufacturing, Standard Testing Procedures, and DMF (Drug Master File) of the Products Developed
- Helped the team meet regulatory requirements by coordinating documentation and filings
- Set up equipment, organized inventory, and maintained facilities.
Tennis Player
Ahmedabad
- Competed in high-level tennis for three years, gaining a profound understanding of the sport
- Cultivated discipline, strategic thinking, and physical fitness through rigorous training and matches
- Collaborated with team members to strategize game plans, showcasing strong teamwork skills
- Participated in local tournaments, demonstrating competitiveness and unwavering commitment.
Education
Master’s of Science - Biotechnology
01.2025
Bachelor’s of Technology - Biotechnology
VIT, Vellore (India)
01.2021
Skills
- Exceptional leadership and team management skills
- Strong communication and interpersonal skills
- Proficient in conflict resolution and problem-solving
- Effective time management and organizational skills
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
- Deep understanding of tennis and related products
- Ability to excel in high-pressure situations
- Research and Analysis
- Inventory Assessments
- Reporting Standards
- Schedule Coordination
Timeline
Customer Service Representative
Chaat Pitara
07.2021 - 04.2023
Team Leader
U&I NGO
05.2021 - 04.2023
Research Associate
Nexus Pharmachem Pvt. Ltd
02.2021 - 01.2023
Tennis Player
Master’s of Science - Biotechnology
Bachelor’s of Technology - Biotechnology
VIT, Vellore (India)
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