Jaine Collins-Dodd
Port Wakefield,SA
Summary
Adept at fostering diversity and inclusion, my tenure at the Department of Defence honed my exceptional communication skills and problem resolution abilities. Spearheaded training programs, enhancing employee qualifications and streamlining processes, demonstrating strong decision-making and attention to detail. Achieved significant improvements in operational efficiency and customer satisfaction, underpinned by a commitment to integrity and accountability.
Demonstrates strong analytical and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Training and Development Specialist
Self-employeed
01.2005 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines.
- Led internal certification programs that resulted in a greater number of qualified employees holding specialised roles within the company structure.
- Streamlined training processes by identifying areas of improvement and implementing targeted solutions.
- Conducted thorough needs assessments to tailor training programs to specific organisational requirements.
- Composed informative instructional materials, including manuals, guides, and job aids for diverse learning preferences.
- Utilised various assessment tools to measure individual progress post-training implementation, adjusting curriculum as needed based on data-driven insights.
- Partnered with subject matter experts to ensure accuracy and relevance of training content across various industries.
Training Support Officer
Department of Defence
07.2024 - 12.2024
- Facilitated communication between departments to ensure information flow.
- Conducted basic troubleshooting for common problems and guided users through solutions.
- Prepared and organised documents for team members to ensure smooth operations.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Balanced multiple priorities effectively by utilising strong organisational skills and proactive task management techniques.
- Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
- Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Utilised proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Responded proactively and positively to rapid change.
- Baseline vetted - security clearance
Hotel Duty Manager
Rising Sun Hotel
11.2023 - 07.2024
- Reduced guest/patron complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritising guest/patron safety at all times.
- Ensured seamless event coordination for functions, meetings, and weddings by working closely with event planners and clients.
- Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
- Provided exceptional service and assistance to guests/patrons upon check-in, in bar areas and gaming room.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Guest Services Supervisor
Port Wakefield Motel
01.2021 - 02.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming reservations and planned for expected challenges.
- Provided comprehensive training to new employees on company policies, procedures, and customer service expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalised solutions.
- Assisted guests with local knowledge in a concierge capacity by advising about local attractions, dining and advice when requested of other stop/accommodation destinations when reaching their destination during their stay at the motel.
Education
Diploma - Graphic And Digital Design
Open Colleges
Online01-2019
Skills
- Diversity and inclusion
- Problem resolution
- Integrity and accountability
- Attention to detail
- Dispute resolution
- Information security
- Business administration
- Exceptional communication
- Stress tolerance
- Baseline vetted - security clearance
- Strong decision making skills
Languages
Auslan - Sign Language
Limited Working
Interests
- Crafting and DIY Projects
- Graphic Design
- Music
- Photography
Timeline
Training Support Officer
Department of Defence
07.2024 - 12.2024
Hotel Duty Manager
Rising Sun Hotel
11.2023 - 07.2024
Guest Services Supervisor
Port Wakefield Motel
01.2021 - 02.2024
Training and Development Specialist
Self-employeed
01.2005 - Current
Diploma - Graphic And Digital Design
Open Colleges
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