Jaine Smiley
Summary
Personal statement I am a dedicated and experienced leader with a strong passion for making a positive impact in the community services sector. With over 20 years of hands on experience, I have successfully led teams and projects aimed at addressing social issues, improving the lives of individuals and fostering a sense of belonging within communities. My expertise spans program establishment and development, stakeholder engagement, and resource management, allowing me to drive meaningful change and sustainable solutions. I am deeply committed to advocating for those in need and believe my leadership skills, combined with my profound understanding of community dynamics, enable me to effectively navigate complex challenges and inspire others.
Overview
22
22
years of professional experience
Work History
Operations Manager Escaping Violence Manager
Uniting Care Queensland
10.2021 - Current
- Lead the establishment of the EVP program across the state, including the recruitment of staff, establishment of appropriate systems and approached to meet consortium obligations
- Drive best practice and outcomes focused service delivery
- Successfully meet KPI's
- Contribute to Lead Consortia practice and advisory functions
- Manage and monitor client information systems ensuring case recording and client files are maintained to a high standard and reporting and assessments are completed within allocated time frames
- Client's rights and confidentiality
- Drive continuous improvement activity including the local implementation of new or updated practice frameworks, policy, procedures, development and maintenance of service delivery documentation, development and monitoring of service improvement, audit, review and compliance.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Practice Lead
UnitingCare Queensland
01.2016 - 10.2021
- Key accountabilities;
- Support Practice Advisors in supporting services to deliver programs that align with service contract and HSQF standards
- Lead in development of service manuals, program and local instructions that support service delivery
- Facilitate and develop Communities of Practice forums for a variety of programs
Client Safety Manager
UnitingCare Queensland
05.2019 - 06.2020
- Key accountabilities;
- Apply a range of investigation and audit methodologies including review of policy, procedure documentation, assessment of work practices and interviewing staff, clients and family members
- Role;Practice Lead
- As above, Maternity and Paediatrics/ Maori Mental Health/ Drug
Area Manager
Mackillop Family Services
07.2013 - 12.2015
- Key Accountabilities;
- Effective day to day management and delivery of high-quality residential care and foster care service
- Ensuring effective case management for children in care
- Adhering to contractual and service obligations
- Ensuring service delivery was inline with budgetary requirements
- Workforce and Human Resource management
- Building relationships with key stakeholders
- Implementation and embedding of the Sanctuary model
Assistant Child Protection Manager/Area Manager
Human Services
03.2011 - 07.2013
- Providing strategic leadership across the local Child Protection/Child FIRST catchment which included local service planning, compiling ministerial briefings, stakeholder engagement
- Ensuring operational management across the local Child Protection catchment (financial, budget, human resource and performance management)
- Provided leadership area team managers, practice leaders
Practice Leader
Ministry Of Social Development, Child Youth And Family Services
05.2010 - 03.2011
- Accountabilities:
- Lead best practice approaches to multiple social work team
- Identify practice trends ensure a clear focus on key strategic practice priorities that support quality service delivery in response to identified key area's
- Build professional relationships with the key Stakeholders such as Health Board, Police and Ministry of Education that provides clear client focus and accountability
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Differential Response Project Officer
Ministry of Social Development, Family Services
11.2009 - 05.2010
- Complete assessment of the 18 Sites for the Northern Region regarding levels of implementation of Differential Response
- Provide a comprehensive report that identifies practice trends and difficulties and provide recommendations for implementation
- Provide social work practice guidance for the implementation of the Ministries new practice framework of Differential response for the 18 Sites for the Northern Region
Protection Social Work Supervisor
Ministry of Social Development, Child, Family Services
11.2007 - 01.2009
- Key accountabilities
- Lead and manage a social work team including support staff
- Ensure that Key Performance Indicators, casework and quality indicators and standards are managed and met
- Promote and maintain effective relationships with partner agencies, NGO's,Iwi and Pacific people, community groups and contracted service providers as they relate to case work
- Respond to complaints in accordance with Departmental procedures and ensure Ministerial, Official Information Act and Privacy Acts requests are managed in accordance with the organizational standards
Site Manager
Ministry, Social Development, Child Youth and Family Services
03.2007 - 11.2007
- Key accountabilities
- Managed the functions within Care and Protection and Youth Justice business streams in accordance with stated outcomes, policy, legislation, national priorities and standard operating procedures
- Develope and built intersectional collaboration between service delivery functions ensuring effective relationships with YOTs (Youth Offending Teams), partner agencies, NGOs, community groups and contracted service providers to build better responsiveness to children and young people
- Develop build, foster and maintain relationships with Iwi, Maori and Pacific Peoples
- Identify and manage risks
Social Work Supervisor
Ministry of Social Development Child Youth and Family Services
08.2004 - 03.2007
- Accountabilities- as outlined previously
Care and Protection Social Worker
Ministry of Social Development, Child Youth & Family Services
05.2002 - 08.2004
- Accountabilities- as outlined previously
Student Social Worker
Child Youth & Family Services
08.2001 - 11.2001
Education
Graduate Diploma Mental Health Sector Leadership - Organizational Leadership
Te Pukenga
10.2023
Investigation Abuse in Care -
WISE
2019
Care - Train the Trainer -
CARE INSTITUTE
2017
Sanctuary - Trauma informed Practice -
Q
2015
Mental Health First Aid -
Q
2015
AEI-VOOSR Recognition of Qualification -
Q
2013
VIC Police Senior Management Leadership Programme -
Q
2012
Cert IV Government Investigations -
Q
2009
Bachelor - Applied Social Work
Manukau Institute of Technology
05.2010
NZASW Social Work Registration -
2006
CYPFS Advanced Professional Development Workshop -
.
2006
Certificate in First Line Management level 4 NZQA -
.
2005
CYPFS Clinical Supervision -
Massy University
2005
NZ Police/CYPFS Forensic Interviewing training -
.
2004
Social Work and The Law -
.
2003
Dangerous Dynamics -
2003
Dynamics of Sexual Abuse -
2003
National Diploma - Social Science
EASTERN INSTITURE OF TECHNOLOGY
11.2001
Certificate IV Performance Management -
.
2001
Skills
- Client focused
- Excellent leadership/management skills
- Excellent interpersonal skills
- Experienced Investigator
- Experienced with developing practice and continuous improvement activities
- Excellent analytical skills
- Strengths based philosophy practice
- Strength in the delivery of culturally appropriate service
- Excellent communication and listening skills
- Experienced in information gathering and assessing individual needs
- Able to prioritise workload effectively
- Strategic Partnership
- Quality Standards
- Quality Assurance
- Corrective Actions
- Process Evaluations
- Employee Evaluation
- Incident Management
- Annual Budgets
- Operational Efficiency
- Safety Regulations
- Incident Response
- Risk Evaluation
- Root Cause Analysis
- Strategic Vision
- Performance Metric
- Risk Analysis
Timeline
Operations Manager Escaping Violence Manager
Uniting Care Queensland
10.2021 - Current
Client Safety Manager
UnitingCare Queensland
05.2019 - 06.2020
Practice Lead
UnitingCare Queensland
01.2016 - 10.2021
Area Manager
Mackillop Family Services
07.2013 - 12.2015
Assistant Child Protection Manager/Area Manager
Human Services
03.2011 - 07.2013
Practice Leader
Ministry Of Social Development, Child Youth And Family Services
05.2010 - 03.2011
Differential Response Project Officer
Ministry of Social Development, Family Services
11.2009 - 05.2010
Protection Social Work Supervisor
Ministry of Social Development, Child, Family Services
11.2007 - 01.2009
Site Manager
Ministry, Social Development, Child Youth and Family Services
03.2007 - 11.2007
Social Work Supervisor
Ministry of Social Development Child Youth and Family Services
08.2004 - 03.2007
Care and Protection Social Worker
Ministry of Social Development, Child Youth & Family Services
05.2002 - 08.2004
Student Social Worker
Child Youth & Family Services
08.2001 - 11.2001
Graduate Diploma Mental Health Sector Leadership - Organizational Leadership
Te Pukenga
Investigation Abuse in Care -
WISE
Care - Train the Trainer -
CARE INSTITUTE
Sanctuary - Trauma informed Practice -
Q
Mental Health First Aid -
Q
AEI-VOOSR Recognition of Qualification -
Q
VIC Police Senior Management Leadership Programme -
Q
Cert IV Government Investigations -
Q
Bachelor - Applied Social Work
Manukau Institute of Technology
NZASW Social Work Registration -
CYPFS Advanced Professional Development Workshop -
.
Certificate in First Line Management level 4 NZQA -
.
CYPFS Clinical Supervision -
Massy University
NZ Police/CYPFS Forensic Interviewing training -
.
Social Work and The Law -
.
Dangerous Dynamics -
Dynamics of Sexual Abuse -
National Diploma - Social Science
EASTERN INSTITURE OF TECHNOLOGY
Certificate IV Performance Management -
.
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