Jainy Shah
Pooraka,SA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
BELANTTI PTY LTD
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Kitchen Staff Member
The Egg Eatery
01.2024 - 05.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
Education
MBA -
Flinders University
Adelaide, SA05.2025
Skills
Critical Thinking
Active Listening
Problem-solving abilities
Computer Proficiency
Call Management
Customer Service
Food Preparation
Organization and Cleanliness
Cleaning and sanitizing
Safe Food Handling
REFERENCE
Available upon request
Timeline
Kitchen Staff Member
The Egg Eatery
01.2024 - 05.2024
Customer Service Representative
BELANTTI PTY LTD
07.2023 - Current
MBA -
Flinders University
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