Summary
Overview
Work History
Education
Skills
Accomplishments
Systemexperience
References
Experienceandemployment
Languages
Timeline
Generic

Jais Sebastian

Annandale,Australia

Summary

A highly motivated and experienced individual with an exceptional service focus. Strong team player and so passionate to grow with the organization. The ability to engage and communicate at all levels in order to achieve organizational outcomes. Detail-oriented team player with proven leadership, organizational and customer relations skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Infection Control Officer

Townsville University Hospital
07.2024 - Current
  • Face to face communication with unit managers to assist with the release staff for fit testing
  • Communication with unit managers or facility managers to confirm planned offsite clinics
  • Providing a quantitative respiratory fit testing service to all relevant staff; ensuring such staff are appropriately fitted to P2/N95 respirators which provide full protection from respiratory hazards during the course of their work
  • Prepare, clean and maintain fit testing equipment and initiate repair of malfunctions or routine servicing
  • Provide instructions and demonstrations to staff regarding the correct application of N95 masks
  • Data entry into designated fit testing software
  • Ensuring staff members have a record of their successful fit test and N95 mask
  • Stayed abreast of current research and developments in infection control, applying evidence-based practices to drive continuous improvement efforts.

Operational Service Officer

Townsville University Hospital
01.2015 - Current
  • Deliver the right meal to the right patients and ensure the product meets any patient health needs according to the Queensland health food safety standards
  • Always paid attention to the patient’s feedback about the quality of the food, size, allergic problems, special dietary needs report to the line manager for the future improvement of that area
  • Preparing salads, mince and purees according to the different dietary requirement of the patients as per the instruction of the dietitian
  • Always making sure the food safety standards as per the Food Act 2006, such as using proper PPE, changing gloves, washing hands between each service, after touching meats and vegetables make sure the food preparation area utensils and chopping boards are properly sanitized, making sure that the food preparation, storage and delivery are on the right temperature like above 60 degrees for hot foods and 5degree for the cold foods
  • Very good knowledge of preparing salads, mince and puree meal as per the dietary
  • Ability to perform different types of roles in different shifts in the set time frame according to the operational requirements such as production, delivery, dishwashing etc.
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Provided exceptional customer support, leading to increased client retention and loyalty.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Conducted regular training sessions for staff development and skills enhancement.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Facilitated communication between clients and internal teams to address concerns promptly and effectively.
  • Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
  • Developed and maintained relationships with community organizations and agencies.
  • Monitored progress towards service plan goals.
  • Administered and tracked client service payments.
  • Developed and implemented strategies to enhance quality of social services.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.

Backfill Supervisor

Townsville University Hospital
12.2022 - 06.2024
  • Coordinating and motivating the staff from different cultural diversity to attain the organizational goals by ensuring the staffs following the policy and procedure of the Department while preparing, and delivering food
  • Conduct staff meeting whenever it is necessary also train the staff according to the food safety standards and THSS policies without any delay in the normal functioning of the Kitchen
  • Managed approximately 30 incoming calls from the wards and managements regarding diet changes of the patients, extra meal, discharge or shifting etc.
  • Also transferring the calls according to the different departmental needs
  • Ordering the fruits, vegetables and meat from the suppliers and make sure that arrived the right packing and the temperature also record all the delivery details also report and return the item if it didn’t meet the THSS food safety standards
  • Managing the staff records such as roster, AVAC and the food safety documents update and kept safe and confidential in the allocated places for the future departmental reference
  • Also conduct any corrective action is needed
  • Address the staff members before each shift regarding that day’s expectation any updates from the management, menu changes, equipment fault, extra safety measures in connection with COVID or flu season
  • Check and verify the staff roster for the next day to ensure all the shifts are covered and allocated as per the right ratio also cover any shift if required
  • Managing the food tray line as per the scheduled time limits and the diet plans also responds to the diet modifications directed by the speech pathologist and the nurses
  • Managing staff conflicts and appropriately reporting and communicating with line-manager
  • Read and record the temperature of the equipment’s and food before each tray line starts, to ensure the food is at right temperature for safe delivery
  • Always ensuring that all services in the kitchen complies relevant food safety standards and codes
  • Ensuring the proper staffing on different shifts and covering any sick leaves
  • Proper communication / handover to the oncoming Supervisor
  • Keep and updates all the food safety records and conducting follow up for any corrective action needed
  • Coordinating the food preparation, handing, packing, storage and delivery of food to the in-patient in the Townsville hospital, according to the food safety standards
  • Ensuring the smooth running of the Kitchen and making sure the right patient gets the right meal at the right time
  • Ensuring the proper staffing on different shifts and covering any sick leaves

Crew Member

North Ward McDonald’s
01.2011 - 01.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Marketing Executive

Guru Nanak Hospital
01.2008 - 01.2010
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
  • Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
  • Managed and oversaw design of marketing material and promotional literature for organization.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Executed influencer marketing strategies that led to stronger brand credibility and endorsement from trusted sources.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Optimized email campaigns to increase open and click-through rates.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Oversaw [Number]-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
  • Coordinated appointments and meetings for marketing director with [Number] active projects.

Trainee

Leela Hotel
01.2007 - 01.2008
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
  • Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
  • Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
  • Engaged with customers on social media platforms, improving online presence and customer interaction.
  • Generated reports detailing findings and recommendations.
  • Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.

Education

Food Safety Supervisor Programme -

Eclipse Education
Online
01.2020

MBA - International Tourism

James Cook University
Townsville, QLD
01.2013

MBA - Hospitality

Mahatma Gandhi University
Kerala
01.2007

Bachelor of Science - Hospitality Administration And Management

Marian College
Kerala
01.2007

Bachelor of Science - Physics

Mahatma Gandhi University
Kerala
01.2003

Skills

  • Teamwork
  • Disease prevention strategies
  • Problem-solving abilities
  • Multitasking
  • Effective communication
  • Data collection
  • Time management abilities
  • Adaptability
  • Project Management
  • Data Interpretation
  • Data Modeling
  • Statistical analysis
  • Grant Writing
  • Report writing
  • Technical assistant

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].

Systemexperience

  • Microsoft Office 365
  • HBCIS
  • Chefmax
  • QHEPS

References

  • Janine Currucan, Nursing Director, Infection Prevention and Control, 0744333567, janine.carrucan@health.qld.gov.au
  • Magdalena Di Giacomo, CNC Infection Control TTH, Infection Control Nursing Townsville, 0744333567, Magdalena.Digiacomo@health.qld.gov.au
  • Daniel Landridge, Manager, Food Service, 0744331193, 0429503983, daniel.langridge@health.qld.gov.au

Experienceandemployment

  • 07/2024, Infection Control Officer, Face to face communication with unit managers to assist with the release staff for fit testing., Communication with unit managers or facility managers to confirm planned offsite clinics., Providing a quantitative respiratory fit testing service to all relevant staff; ensuring such staff are appropriately fitted to P2/N95 respirators which provide full protection from respiratory hazards during the course of their work., Prepare, clean and maintain fit testing equipment and initiate repair of malfunctions or routine servicing., Provide instructions and demonstrations to staff regarding the correct application of N95 masks., Data entry into designated fit testing software., Ensuring staff members have a record of their successful fit test and N95 mask.
  • 12/2022-06/2024, Food Service Supervisor (Backfill), Coordinating and motivating the staff from different cultural diversity to attain the organizational goals and ensuring that they are following the policy and procedure of the Department while preparing, and delivering food., Conduct staff meeting whenever it is necessary also train the staff according to the food safety standards and THSS policies without any delay in the normal functioning of the Kitchen., Properly responding to the phone calls from the wards and managements regarding diet changes of the patients, extra meal, discharge or shifting etc. also transferring the calls according to the different departmental needs., Ordering the fruits, vegetables and meat from the suppliers and make sure that they arrived the right packing and the temperature also record all the delivery details also report and return the item if it didn’t meet the THSS food safety standards., Managing the staff records such as roster, AVAC and the food safety documents UpToDate and kept safe and confidential in the allocated places for the future departmental reference. Also conduct any corrective action is needed., Address the staff members before each shift regarding that day’s expectation any updates from the management, menu changes, equipment fault, extra safety measures in connection with COVID or flu season., Check and verify the staff roster for the next day to ensure all the shifts are covered and allocated as per the right ratio also cover any shift if required., Managing the food tray line as per the scheduled time limits and the diet plans also responds to the diet modifications directed by the speech pathologist and the nurses., Managing staff conflicts and appropriately reporting and communicating with line-manager., Read and record the temperature of the equipment’s and food before each tray line starts, to ensure the food is at right temperature for safe delivery., Always ensuring that all services in the kitchen complies relevant food safety standards and codes., Ensuring the proper staffing on different shifts and covering any sick leaves., Proper communication / handover to the oncoming Supervisor., Keep and updates all the food safety records and conducting follow up for any corrective action needed., Coordinating the food preparation, handing, packing, storage and delivery of food to the in-patient in the Townsville hospital, according to the food safety standards., Ensuring the smooth running of the Kitchen and making sure the right patient gets the right meal at the right time., Ensuring the proper staffing on different shifts and covering any sick leaves.
  • 01/2015-Current, Operational Service Officer, Townsville Hospital (Food Service), Deliver the right meal to the right patients and ensure the product meets any patient health needs according to the Queensland health food safety standards., Always paid attention to the patient’s feedback about the quality of the food, size, allergic problems, special dietary needs report to the line manager for the future improvement of that area., Preparing salads, mince and purees according to the different dietary requirement of the patients as per the instruction of the dietitian., Always making sure that I am following the food safety standards as per the Food Act 2006, such as using proper PPE, changing gloves, washing hands between each service, after touching meats and vegetables make sure the food preparation area utensils and chopping boards are properly sanitised, making sure that the food preparation, storage and delivery are on the right temperature like above 60 degrees for hot foods and 5 degrees for the cold foods., I have got good knowledge of preparing salads, mince and puree meal as per the dietary., Ability to perform different types of roles in different shifts in the set time frame according to the operational requirements such as production, delivery, dishwashing etc.

Languages

English
Full Professional

Timeline

Infection Control Officer

Townsville University Hospital
07.2024 - Current

Backfill Supervisor

Townsville University Hospital
12.2022 - 06.2024

Operational Service Officer

Townsville University Hospital
01.2015 - Current

Crew Member

North Ward McDonald’s
01.2011 - 01.2015

Marketing Executive

Guru Nanak Hospital
01.2008 - 01.2010

Trainee

Leela Hotel
01.2007 - 01.2008

Food Safety Supervisor Programme -

Eclipse Education

MBA - International Tourism

James Cook University

MBA - Hospitality

Mahatma Gandhi University

Bachelor of Science - Hospitality Administration And Management

Marian College

Bachelor of Science - Physics

Mahatma Gandhi University
Jais Sebastian