Jaisleen Kaur
Kalkallo, Melbourne,VIC
Summary
Dynamic professional with a proven track record at Nexus Elante Mall, excelling in leadership and customer relations. Adept at process improvement and fostering teamwork, I consistently enhance operational efficiency and drive sales performance. Committed to continuous learning, I leverage strong communication skills to build lasting relationships and support team success.
Overview
7
7
years of professional experience
Work History
Receptionist
Passcoe Vale Road Family Clinic
Broadmeadows, Melbourne, Victoria
08.2024 - 12.2024
- Greeting and welcoming patients.
- Collection and entry of patients' details into the database.
- Scheduling appointments when required.
- Answering telephone calls and inquiries.
- Administration support, and other ad hoc duties.
Laboratory Technician
Life care foundation [NGO]
Dera Bassi, Punjab, India
04.2022 - 11.2023
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Communicated with outside parties and laboratory management regarding test results.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Completed lab tests and communicated results to supervising staff.
- Participated in regular meetings with staff members to discuss progress on research initiatives.
- Attended lab meetings to participate in research discussions.
Sales Assistant
Allen Solly
, India
03.2021 - 02.2022
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Resolved customer complaints in a timely manner.
- Handled returns and exchanges according to company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Bagged or packaged purchases and wrapped gifts.
- Managed cash register transactions accurately and efficiently.
Cashier Manager
Nexus Elante Mall
Chandigarh, India
05.2020 - 01.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built and maintained working relationships with peers and upper management.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments such as accounting and finance when needed.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Private Tutor
Self-employed
05.2018 - 03.2020
- I taught English to school students of classes 5, 6, and 7, and science { Physics, Chemistry and Biology} and Mathematics to students of classes 8, 9, and 10.
- Scheduled lesson plans for students.
- Regular communication with parents and guardians regarding their children's progress.
- Conducted one-on-one and group tutoring sessions to enhance understanding of subject material.
- Encouraged and motivated students to work hard towards achieving their educational goals.
- Offered students personalized educational, behavioral and emotional support.
Education
Bachelor of Science - Non Medical
Punjabi University
Patiala, Punjab, India06-2021
Skills
- Communication
- Teamwork
- Willingness to learn
- Adaptability
- Leadership
- Organizational Skills
- Process improvement
- Customer/Client relations
Affiliations
- Sports [Handball, Badminton]
- Debate competitions
- Dance competitions {state level}
- Poster making competitions [national level]
- Quiz competitions
Languages
English, Hindi, Punjabi
Professional
Timeline
Receptionist
Passcoe Vale Road Family Clinic
08.2024 - 12.2024
Laboratory Technician
Life care foundation [NGO]
04.2022 - 11.2023
Sales Assistant
Allen Solly
03.2021 - 02.2022
Cashier Manager
Nexus Elante Mall
05.2020 - 01.2021
Private Tutor
Self-employed
05.2018 - 03.2020
Bachelor of Science - Non Medical
Punjabi University
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