Jaiyash Rangaiya
Jimboomba,QLD
Summary
I am able to handle multiple tasks on a daily basis. I use a creative approach to problem solve. I am a dependable person who is great at time management. I am always energetic and eager to learn new skills. I have experience working as part of a team and individually. I work with the team to provide imaginative solutions for our customers. I am always coming up with innovative ideas. Even though I take my work seriously, I do have a good sense of humour.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
Key Institute
09.2025 - Current
- Developed and maintained strategic relationships with key stakeholders to enhance collaboration and service delivery.
- Analyzed client needs and provided tailored solutions to improve customer satisfaction and retention rates.
- Led cross-functional teams to execute initiatives that aligned with organizational goals and enhanced operational efficiencies.
- Facilitated regular communication with clients, ensuring alignment on expectations and project deliverables.
- Implemented feedback mechanisms to continuously improve service offerings based on client insights and market trends.
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Trainer and Assessor
Key Institute
10.2024 - Current
- Developed and delivered training programs to enhance staff skills and knowledge.
- Implemented assessment tools to evaluate trainee progress and effectiveness of training modules.
- Collaborated with subject matter experts to create engaging learning content aligned with organizational goals.
- Facilitated workshops and seminars to promote continuous professional development among employees.
- Mentored junior trainers, providing guidance on instructional techniques and best practices in adult education.
- Coordinated logistics for training sessions, ensuring resources were available for effective learning experiences.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established partnerships with external organizations to incorporate industry standards into training initiatives.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Collaborated with subject matter experts to create accurate training content.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Lead Vocational Education Trainer
INT College
01.2023 - 08.2025
- Evaluated training effectiveness through assessments and feedback collection.
- Collaborated with faculty to align training content with curriculum objectives.
- Mentored junior trainers, fostering professional development within the team.
- Streamlined onboarding processes, reducing time-to-productivity for new hires.
- Implemented innovative teaching methods to improve learner engagement and retention.
- Analyzed training outcomes to identify areas for continuous improvement and growth.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Support Coordinator
South West Care PTY LTD
04.2020 - 11.2022
- Coordinated support services to enhance client care and satisfaction.
- Developed individual service plans tailored to client needs and goals.
- Facilitated communication between clients, families, and healthcare providers.
- Implemented quality assurance measures to improve service delivery standards.
- Trained and mentored junior staff on best practices and compliance protocols.
- Monitored case progress to ensure adherence to regulatory requirements.
- Analyzed client feedback to drive continuous improvement initiatives.
- Collaborated with multidisciplinary teams to optimize resource allocation and service effectiveness.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
Chef
Kiddie Academy Kellyville
04.2018 - 04.2020
- Developed and implemented seasonal menus aligned with nutritional standards and children's preferences.
- Trained kitchen staff on food safety protocols and hygiene practices to ensure compliance.
- Streamlined food preparation processes, enhancing efficiency and reducing waste in kitchen operations.
- Oversaw daily kitchen operations, coordinating with staff to meet service timelines and quality standards.
- Mentored junior chefs, fostering skill development and promoting teamwork within the culinary team.
- Conducted regular inventory assessments to manage supplies effectively and reduce costs through strategic sourcing.
Campus Cook
Only About Children
10.2016 - 04.2019
- Developed and implemented seasonal menus to enhance nutritional offerings for children.
- Trained and mentored junior kitchen staff to improve food preparation techniques.
- Ensured compliance with health and safety regulations in food handling and preparation.
- Streamlined inventory management processes to reduce waste and optimize supply usage.
- Collaborated with educators to create engaging culinary experiences aligned with children's learning objectives.
- Oversaw daily kitchen operations, ensuring timely meal service and quality standards were met.
- Led initiatives to incorporate locally sourced ingredients into menu planning for sustainability.
- Conducted regular kitchen audits to assess performance, identify areas for improvement, and implement corrective actions.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Team Leader/Cook/Kitchen Hand
Trippas White Group
05.2015 - 10.2016
- Led cross-functional teams to streamline service delivery and enhance customer satisfaction.
- Implemented training programs that improved employee performance and retention rates.
- Developed operational strategies that increased efficiency in daily operations.
- Coordinated scheduling and resource allocation to optimize team productivity.
- Enhanced communication channels between departments, resulting in improved collaboration.
- Mentored team members, fostering professional growth and skill development.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Initiated feedback mechanisms, gathering insights to shape service offerings and enhance guest experiences.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Advanced Diploma - Hospitality Management
Swiss Institute Australia
Australia01.2023
Certificate III - Commercial Cookery
Swiss Institute Australia
Australia01.2023
Diploma - Hospitality Management
Swiss Institute Australia
Australia01.2023
Certificate IV - Training and Assessment
ACG Global College
01.2022
Certificate IV - Training and Assessment (Training and Education)
ACG Global College
01.2022
Certificate IV - Commercial Cookery
Swiss Institute Australia
Australia01.2021
Diploma - Community Services
INT College
01.2020
Skills
- Well organized, Team Player, Good Communication Skills, Enjoy networking, Developing relationships, Staff Development, Team Administration, Team Leadership, Management Skills, RTO Knowledge, Learning Aptitude, First Aid, Time Management, Autonomy, Teaching, Computer Literacy, Microsoft Office, Written Communication
Certification
- Food Safety Supervisor Certificate Current
- NSW Responsible Service of Alcohol Certificate
- Evidence of Full Covid-19 Vaccination
- Drivers Licence Issued by NSW RTO Sep 2020 - Sep 2026
Languages
English, Hindi
Timeline
Business Relationship Manager
Key Institute
09.2025 - Current
Trainer and Assessor
Key Institute
10.2024 - Current
Lead Vocational Education Trainer
INT College
01.2023 - 08.2025
Support Coordinator
South West Care PTY LTD
04.2020 - 11.2022
Chef
Kiddie Academy Kellyville
04.2018 - 04.2020
Campus Cook
Only About Children
10.2016 - 04.2019
Team Leader/Cook/Kitchen Hand
Trippas White Group
05.2015 - 10.2016
Certificate III - Commercial Cookery
Swiss Institute Australia
Diploma - Hospitality Management
Swiss Institute Australia
Certificate IV - Training and Assessment
ACG Global College
Certificate IV - Training and Assessment (Training and Education)
ACG Global College
Certificate IV - Commercial Cookery
Swiss Institute Australia
Diploma - Community Services
INT College
Advanced Diploma - Hospitality Management
Swiss Institute Australia