JAKARIA AHMED
Melbourne,VIC
Summary
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships. Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Cleaner
AMAZON
MELBOURNE, VIC
09.2023 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Swept sidewalks and driveways of debris.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Cleaner
VINIDEX
MELBOURNE, VIC
07.2023 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Replaced air filters on heating and ventilation systems as needed.
- Inspected rooms for cleanliness prior to guest arrival.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
Duty Manager
SHOPNO
SYLHET, BANGLADESH
04.2021 - 06.2023
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Organized employee appraisals, providing feedback where necessary.
- Provided training sessions for new staff members on company policies and procedures.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Liaised with other departments to ensure seamless operations across the organization.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Took care of customer problem escalated by other staff members.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Marketing Manager
AIMS ENGLISH BARLEKHA
BARLEKHA,SYLHET, BANGLADESH
01.2020 - 03.2021
- Analyzed market trends to identify potential opportunities for growth.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Monitored competitors' activities to keep up with industry trends.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
Education
BBA - Marketing
Central Queensland University
Melbourne, VIC07.2023
Higher Secondary - Business Administration
Barlekha Degree College
Barlekha, Sylhet01.2021
Skills
- Housekeeping
- Chemical Handling
- Quality Assurance
- Floor Waxing
- Sweeping and Mopping
- Cleaning and Sanitizing
- Health and Safety Compliance
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Professional
Timeline
Cleaner
AMAZON
09.2023 - Current
Cleaner
VINIDEX
07.2023 - Current
Duty Manager
SHOPNO
04.2021 - 06.2023
Marketing Manager
AIMS ENGLISH BARLEKHA
01.2020 - 03.2021
BBA - Marketing
Central Queensland University
Higher Secondary - Business Administration
Barlekha Degree College
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