Summary
Overview
Work History
Education
Skills
Timeline
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Jake Bennett

Jake Bennett

Chiswick

Summary

I am a vastly experienced Customer Service/Success professional who takes pride in his ongoing relationships and interaction with Brands/Customers. I aim to make every interaction fruitful, enjoyable and professional at all times. I am versatile in my approach and manage to cultivate great relationships with all those I have the pleasure to work with and alongside. I believe I would make a great addition to any creative, successful and professional team.

Overview

13
13
years of professional experience

Work History

Trade Assistant

Virtus
01.2025 - Current
  • Various tasks associated with the ongoing maintenance of Sydney Tunnels.
  • Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Facilitated accurate recording of key data metrics.
  • Supported project management with accurate and timely documentation of progress.

Product Implementation Manager II

ABC Fitness - Gymsales
11.2022 - 12.2024
  • Interaction with a varied, expert global brand/team.
  • Involvement with all the key brands in Australia (Fitness industry).
  • Attendance and Service at Key Industry Events.
  • Technical Growth and Development in SaaS system.
  • Invaluable Face to Face interaction with Owners, Managers, Head Office teams.

Member Services Manager

Fitness First Randwick
06.2021 - 08.2022
  • Managing and Developing team.
  • Training and feedback.
  • Rostering and staff maintenance, including hiring and interviewing.
  • Corporate Partnerships and Brand Growth
  • Lead and Sales experience

Gaming Supervisor

Star Casino Sydney
03.2017 - 01.2021
  • Advanced Customer Service
  • Extreme Conflict Resolution (large monetary value).
  • Cross - Department communication and interaction.
  • Anti Money Laundering Training.
  • Guest Engagement and Experience
  • Personal Presentation

Gym Manager

Snap Fitness
09.2016 - 04.2017
  • Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
  • Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
  • Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.

Assistant Factory Manager

Bee Dee Bags
05.2012 - 01.2017
  • Led continuous improvement initiatives, fostering a culture of innovation within the factory environment.
  • Communicated with transport networks to assure consistent timing of incoming and outgoing goods.
  • Maintained a streamlined recording of all stock and organisation of stock across the factory for ease of access.
  • Assisted in day to day manual handling tasks. Including unloading shipping containers.

Education

Geology

UNSW AUSTRALIA
Kensington, NSW
01.2016

Bachelor of Medical Science - Science

UTS SYDNEY
Sydney, NSW
01.2013

Skills

  • Management & Leadership skills
  • Advanced Customer Experience & Conflict Resolution
  • Training & Development
  • Rostering & Technical planning
  • Multi-brand Relationship
  • Large scale Project Management
  • Brand Development and Growth
  • Industry awareness

Timeline

Trade Assistant

Virtus
01.2025 - Current

Product Implementation Manager II

ABC Fitness - Gymsales
11.2022 - 12.2024

Member Services Manager

Fitness First Randwick
06.2021 - 08.2022

Gaming Supervisor

Star Casino Sydney
03.2017 - 01.2021

Gym Manager

Snap Fitness
09.2016 - 04.2017

Assistant Factory Manager

Bee Dee Bags
05.2012 - 01.2017

Geology

UNSW AUSTRALIA

Bachelor of Medical Science - Science

UTS SYDNEY

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Jake Bennett