Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jake Blacklidge

Sutherland,NSW

Summary

Hi!

My name is Jake.

I am currently seeking part time or casual employment in retail.

I have experience in reaching targets and KPIs, customer communication and customer experience including on floor selling, up selling as a retail floor assistant, including extensive hospitality experience. I have experience working POS systems, and am quite familiar with them.

Overview

5
5
years of professional experience

Work History

Floor Retail Assistant

02.2023 - Current
  • I am currently working as a retail assistant in the luxury sports sunglass brand Oakley
  • I have experience with floor selling, cross-selling, up selling, setting up displays and working with POS systems and setting up sale items
  • I am able to open and close stores alone and have handled all manner of customer inquiries alone
  • I am experienced in working with KPIs, both store KPIs and individual KPIs and have a great record hitting them
  • Since I have started at Oakley our store has made up a $40,000 gap toward our yearly goal, or around 40%.

Floor Retail Assistant

Smiggle
01.2022 - 01.2023
  • I was entrusted with floor selling, up-selling, setting up displays and stock management, and presenting the best customer experience possible
  • I am familiar with POS systems and have experience with them
  • I was part of a team of casual sales assistants ( 1 - 4 ) I deployed products to the floor and set up displays were also my responsibilities
  • I have closed and opened the store in the past with the store manager.

Floor Crew Member

Zambrero Cronulla
08.2021 - 01.2022
  • My responsibilities at Zambrero Cronulla entailed cleaning and managing the kitchen, making food and portions that followed corporate guidelines, and to prepare equipment during closing for the next day, and to prepare ingredients during open for the rest of the day
  • I served at the register, and had to remember customer orders, including frequent customers.

Crew Member

Kirrawee McDonalds
10.2018 - 11.2021
  • MONTH
  • My responsibilities were managing the kitchen, storeroom, cold room, freezers/fridges, order taking and fulfilment, cleaning and the maintaining kitchen and implements, managing waste, preparing store for next shift, restocking, deliveries, cleaning and maintaining grills
  • I was also tasked with training new employees and regulating communication between both floors
  • I established a strong understanding of human resources and health and safety practices
  • I also organised and scheduled daily tasks based on immediacy and importance
  • I enjoyed working in a faced paced environment and I work well under pressure.

Education

Degree - Public Communications

University of Technology Sydney (UTS)

St Patricks College
2017

Skills

  • POS System Operation
  • Complaint Handling
  • Order Processing
  • Customer Assistance
  • Payment Processing
  • Cash Handling
  • Product Knowledge
  • Building Customer Loyalty
  • Team Supervision
  • Product and Service Sales

References

Bart Cooley 0470 285 276 

Angie McGovern 0451 732 292 

Timeline

Floor Retail Assistant

02.2023 - Current

Floor Retail Assistant

Smiggle
01.2022 - 01.2023

Floor Crew Member

Zambrero Cronulla
08.2021 - 01.2022

Crew Member

Kirrawee McDonalds
10.2018 - 11.2021

Degree - Public Communications

University of Technology Sydney (UTS)

St Patricks College

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