Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jake Brown

Heathridge,WA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven to enhance productivity and customer satisfaction at Bethanie, I excel in critical thinking and empathetic client interactions. My background in scheduling, mental health support, and leadership, alongside expertise in conflict management and resilience, drives successful outcomes. Achieved significant service delivery optimizations, showcasing a strong work ethic and professional communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Scheduler

Bethanie
10.2023 - Current
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on daily progress.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maximized efficiency in service delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
  • Ensured accurate forecasting of service requirements by closely monitoring daily progress and adjusting plans accordingly.
  • Consistently met deadlines by effectively allocating services, tracking progress, and making necessary adjustments to schedules as needed.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all services were met within agreed timelines.
  • Supported business growth initiatives by efficiently managing an increasing volume of clients without compromising quality or timelines.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Optimized organizational processes by effectively managing staff schedules while adhering to contractual restrictions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Development of new schedules for new clients and services. Accurately identifying correct travel allowance between clients to reduce delays
  • Managing up to 47 staff and 760 clients on a fortnightly basis

Landscaping Business Owner

Vortex Garden And Maintenance
01.2019 - Current
  • Proven ability to lead small teams, delegate tasks, and maintain workflow efficiency on-site
  • Hands-on experience with bricklaying, block laying, site preparation, grass laying, reticulation installation, paving, concrete and machine use.
  • Capable of reading construction drawings, site plans, and specifications in a residential setting
  • Knowledge of WHS regulations and commitment to maintaining a safe and hazard-free work environment
  • Attention to detail and commitment to ensuring all work meets industry standards and client expectations
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Experience in coordinating personnel and resources, contributing to efficient project timelines
  • Capable of addressing site disputes and resolving issues among workers calmly and professionally
  • Experienced with ordering, storing, and tracking site materials and tools
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Community Mental Health Worker

Mental Illness Fellowship Of WA
05.2022 - 09.2023
  • Documented client progress in confidential files.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Crisis Accommodation Youth Worker

Youth Futures WA
04.2016 - 12.2018
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Oversaw daily operations to ensure high levels of productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Participated in team-building activities to enhance working relationships.
  • Carried out day-day-day duties accurately and efficiently.
  • Wrote detailed Case Notes
  • Helped Clients get access to services such as Centrelink, long term housing, medicare, MyGov, Counselling and Job Search and application
  • Advocating for clients when they were unable to
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Graphic Design Apprentice

Promotional Graphics Design
01.2014 - 03.2016
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Served customers and followed outlined steps of service.
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Diploma of Youth Work - Youth Work

West Coast Institute of Training
Perth
12.2015

High School Diploma -

Woodvale Secondary College
Woodvale, WA
12.2009

Skills

  • Punctuality
  • Telephone Etiquette
  • Call Management
  • Calendar Management
  • Document Management
  • Critical Thinking
  • Attention to Detail
  • Computer Skills
  • Schedule Management
  • Exemplary Customer Service
  • Great teamwork and leadership skills
  • Time management
  • Critical Thinking and problem solving
  • Professionalism
  • Strong work ethic
  • Verbal and written communication
  • Resilience
  • Learnability

    • Training

  • Understanding Mental Health
  • Working Effectively With Families
  • Supporting People to Stay Infection Free
  • ASSIST
  • Conversations about Non-suicide Self-Injury
  • Managing Stress and Building Resilience
  • Conflict Management Training
  • Communication Skills
  • Bullying Awareness for Workers
  • Boundaries in the Workplace

Timeline

Scheduler

Bethanie
10.2023 - Current

Community Mental Health Worker

Mental Illness Fellowship Of WA
05.2022 - 09.2023

Landscaping Business Owner

Vortex Garden And Maintenance
01.2019 - Current

Crisis Accommodation Youth Worker

Youth Futures WA
04.2016 - 12.2018

Graphic Design Apprentice

Promotional Graphics Design
01.2014 - 03.2016

Diploma of Youth Work - Youth Work

West Coast Institute of Training

High School Diploma -

Woodvale Secondary College

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Jake Brown