Summary
Overview
Work History
Education
Skills
References
Timeline
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Jake Buckley

Armidale

Summary

Highly-motivated and hardworking employee with over 4 years of experience within UNE's administrative system. Strives to maintain a high level of professionalism and quality in all aspects of work, and devoted to assisting both customers and colleagues alike.

Overview

10
10
years of professional experience

Work History

Course Advising Officer

University of New England, UNE
07.2025 - Current
  • Deliver a targeted developmental advising service by working collaboratively with students at risk of non-completion to identify goals and challenges, and to build capabilities and strategies for successful course completion.
  • Support the development of web-based self-service resources to assist students with course planning and navigation and participate in a consistent cycle of review and improvement.
  • Analyse and continuously update knowledge of course and unit offerings to provide tailored course advice to students, supporting career alignment and awareness of alternative pathways to meet their goals.
  • Provide advising sessions to identify student attributes in need of development, build awareness of opportunities to improve
    capabilities, and support adjustments in behaviour to increase successful course and unit completion.
  • Maintain comprehensive knowledge of UNE services and utilize team resources to provide accurate advice.
  • Coordinate and manage records and databases, complying with administrative systems, processes, and policies, to ensure all information is accurate, properly stored, and assessable.
  • Provide specialist advice regarding policy, rules, and guidelines to students, staff, and relevant stakeholders.

Student Advisor

University of New England
06.2021 - 07.2025
  • Advised students on course selection according to their individual interests and abilities.
  • Fielded in-person, telephone, live chat and email inquiries from students and staff.
  • Coordinated referrals to help students obtain campus services.
  • Conducted one-on-one meetings with students to discuss their educational progress.
  • Provided guidance on career exploration paths based upon individual aptitudes or interests.
  • Assisted in the development of student advising plans and goals.
  • Counseled students on how to select appropriate units for their major program of study.
  • Maintained detailed records of all student interactions.

Room Supervisor

University of New England
01.2024 - 08.2024
  • Work closely with the Team Leader to provide leadership in a dynamic environment to create a balanced and productive team environment.
  • Supervise the day-to-day operations of the Future Student Team to ensure efficient coverage across all channels.
  • Develop a comprehensive understanding of the University
    of New England, including course offerings, admissions and enrolment procedures.
  • Provide exceptional customer service, sales advice an
    expert information to all prospective student enquiries, and set an
    example to the Team by establishing and cultivating relationships with prospective students using the Customer Relationship Management (CRM) system to positively contribute to admissions and enrolments targets.
  • Manage the integrity and effectiveness of the Team’s range of
    information sources to support UNE’s brand experience and future
    student relationship management, including: SRM internal
    knowledgebase, relevant web pages, course information and entry
    requirements, standard texts, training materials and other reference materials.
  • Work closely with the Training & Resource Coordinator and
    Team Leader to ensure operations and business continuity across the year has been appropriately resourced and planned for.
  • Build relationships, provide specialist advice to and liaise with relevant people within the SRM Team, Faculties and the Directorate, and other key internal and external stakeholders

Shelf Stocker

Coonamble Supa IGA
11.2015 - 06.2020
  • Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
  • Answered customer questions about specific merchandise availability and location and offered to replenish empty shelves immediately from warehouse stock.
  • Organized backroom storage areas to ensure efficient product retrieval.
  • Provided excellent customer service at all times while interacting with shoppers.
  • Partnered with other team members in completing tasks assigned by management team.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.

Education

Master of Arts - Ancient History

University of New England

Bachelor of Arts - Archaeology

University of New England
05-2020

High School Diploma -

Coonamble High School
10-2015

Skills

  • Effective Communication Skills
  • Ability to make Quick, Logical Decisions
  • Quality Improvements
  • Performance Evaluation
  • Performance Improvements
  • Task Delegation
  • Workload Prioritization
  • Customer Service
  • Work coordination
  • Strategic planning

References

References available upon request.

Timeline

Course Advising Officer

University of New England, UNE
07.2025 - Current

Room Supervisor

University of New England
01.2024 - 08.2024

Student Advisor

University of New England
06.2021 - 07.2025

Shelf Stocker

Coonamble Supa IGA
11.2015 - 06.2020

Bachelor of Arts - Archaeology

University of New England

High School Diploma -

Coonamble High School

Master of Arts - Ancient History

University of New England

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