Jake Bull
Sydney,NSW
Summary
Proven leader and skilled mechanic with extensive experience at Motorserve, adept in customer engagement and team building. Streamlined store operations, enhancing sales through up selling and efficient service. Excelled in vehicle diagnostics and staff management, significantly reducing repair costs and fostering a culture of excellence and accountability.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
Scotts Honda
10.2024 - Current
- Met with customers to discuss service needs and offer available solutions.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
Assistant Store Manager
Motorserve
02.2022 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Performed Quoting and selling roles.
- Filled in on front desk and on the workshop floor when staff were away
- Opened every morning, greeted customers and heard servicing concerns
Mechanic
Motorserve
11.2014 - 02.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Mechanic
Bourke Road Motors
01.2014 - 11.2014
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Education
Certificate III - Automotive Light Vehicle
Ultimo Tafe
Sydney11.2007
Skills
Customer Service and Engagement
Inventory Control
Store Organization
Time Management
Team Building and Leadership
Store Opening and Closing
Hiring and Training
Upselling and Cross Selling
Staff Management
Mentoring and Coaching
Issue Resolution
Languages
Spanish
Elementary
Timeline
Assistant Service Manager
Scotts Honda
10.2024 - Current
Assistant Store Manager
Motorserve
02.2022 - 08.2024
Mechanic
Motorserve
11.2014 - 02.2022
Mechanic
Bourke Road Motors
01.2014 - 11.2014
Certificate III - Automotive Light Vehicle
Ultimo Tafe
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