Jake Cahill
Altona Meadows
Summary
Dynamic and results-driven professional with extensive experience in customer service, following procedures, and team management at McDonald's, and Jetstar. Proven ability to resolve conflicts and enhance operational efficiency under pressure. Skilled in compliance, following company procedures, cash handling, decision-making, consistently delivering exceptional service and fostering a positive environment for both customers and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Crew
Jetstar
02.2024 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
Shift Manager
McDonalds
03.2023 - 02.2024
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimising discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Crew Member
McDonalds
02.2021 - 03.2023
Education
Certificate III - Allied Health Assistance
Gordon Institute of TAFE
Werribee, VIC10-2022
Intermediate VCAL -
Altona P-12 College
Altona, VIC11-2021
Skills
- Compliance and regulations
- Decision making and problem-solving skills
- Excellent organisation and time management skills
- Ability to work well under pressure
- Competent in Office365
- De-escalation techniques
- Cash handling
Accomplishments
- 2024 - Cabin Crew Jetstar Airbus A320/A321 ground school completion.
- 2016 - Julia Gillard award: Awarded by Joanne Ryan MP (For demonstrating a commitment to Civics and Citizenship and actively contributing to the Altona Meadows Primary School community.)
Certification
- Responsible Service of Alcohol (RSA)
- Fire Safety Course
- Cert II First Aid
- P2 License
Timeline
Cabin Crew
Jetstar
02.2024 - Current
Shift Manager
McDonalds
03.2023 - 02.2024
Crew Member
McDonalds
02.2021 - 03.2023
Certificate III - Allied Health Assistance
Gordon Institute of TAFE
Intermediate VCAL -
Altona P-12 College
Similar Profiles
Isabel GrueningerIsabel Grueninger
Customer Service Officer at JetstarCustomer Service Officer at Jetstar
Morgan PoumakoMorgan Poumako
Engineering Training Coordinator at JetstarEngineering Training Coordinator at Jetstar
Zoe LyndonZoe Lyndon
Port Trainer / Relief Team Leader at JetstarPort Trainer / Relief Team Leader at Jetstar