Jake Colbran-Burton
Melbourne,VIC
Summary
I am a confident person who has spent all my life in and around Restaurants. I add value to any dining experience and my knowledge of food and beverage allows me to upsell at every opportunity. My passion for amazing customer service partnered with my ability to speak confidently and enthusiastically makes me an asset to any company. Now Cross trained I'm able to effectively blur the line between both bartending and Front of house .
Overview
6
6
years of professional experience
Work History
Bartender
Prince Alfreds
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained in cocktails and customer service.
- Enforced a strict RSA on university nights ensuring all the patrons were drinking water and not getting too intoxicated.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Food and Beverage Attendant
Asado
10.2023 - Current
- Able to successfully run a section with triple seatings efficiently and calmly on High intensity evenings
- Created a learning club for wine after work which grew to 10 people on a Friday night
- Always had Positive feedback from all of my invisible diners, with an average of 90%
- Was able to communicate clearly between FOH & BOH to create a calm environment during large rushes
- Handled and upsold on large amounts of wine, with knowledge to back up the statements.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Team Captain
Keef the Beef
01.2023 - 09.2023
- Served high net worth clients including senior government officials, Singaporean pop stars, and CEOs
- Memorized the entire wine list and averaged high sales per table
- Trained part-timers in menu training and wine serving, focused on customer-centric service, and managed teams.
Market stall Trader
01.2019 - 08.2022
- Ran a market stall independently, responsible for cash-credit accounting, achieved record sales, and managed stall setup and breakdown.
Waiter
Smokeworks
03.2022 - 03.2022
- Part of a team that improved service rankings on TripAdvisor
- Achieved the best average upsell of beverages and food, managed high-intensity environments, and was the youngest section lead in company history.
Education
Level 2 - Wine Knowledge
Wine And Spirit Education Trust
Melbourne, VIC04.2024
Skills
- Leadership
- Effective Time Management
- Ability to Work Under Pressure
- Knowledge of Food Safety
- Excellent Customer Service Skills
- Customer Service
- Liquor, beer, and wine knowledge
- Strong multitasking
Hobbies and Interests
- Cycling
- Photography
- Wine knowledge
Timeline
Bartender
Prince Alfreds
03.2024 - Current
Food and Beverage Attendant
Asado
10.2023 - Current
Team Captain
Keef the Beef
01.2023 - 09.2023
Waiter
Smokeworks
03.2022 - 03.2022
Market stall Trader
01.2019 - 08.2022
Level 2 - Wine Knowledge
Wine And Spirit Education Trust
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