Jake Collins
Cameron Park,NSW
Summary
Goal-oriented manager with distinguished experience proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
Work History
Operations Manager
TONY WHITE GROUP
09.2023 - Current
- Arranged crew schedules to align with business and project demands
- Organized resources, supplies and teams to meet operational demand and core metrics
- Employed conflict management techniques to optimize customer satisfaction and retention
- Communicated clear objectives and implemented hands-on strategies resulting in peak performance
- Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations
- Identified process improvement opportunities to promote world-class customer experience
- Assessed, analyzed and solved or suggested solutions to operational challenges
- Developed mechanisms and tools to maintain critical data tracking for operational records
- Provided quality services to engage clients and increase product sales.
General Sales Manager
Cardiff Ford
04.2019 - 08.2023
- Coached and developed high-performance sales team with demonstrated success in selling.
- Won Ford Dealership Presidents Award 2021
- Drove sales through events, community-based activities and local marketing campaigns
- Aligned sales team with business goals and sales objectives based on forecasts
- Motivated employees to achieve sales goals with multifaceted approaches encompassing rankings, contests and prizes
- Managed digital presence, including web portal and social media platforms driving traffic to sales team
- Delivered high service levels consistently by incorporating customer feedback and monitoring employees' performance
- Built successful team with effective recruitment and training strategies.
Sales Consultant/ Assistant Sales Manager
TONY WHITE GROUP
06.2015 - 04.2019
- Helped sales manager improve employee performance, offering feedback and coaching to target identified issues
- Supported front-line sales representatives as expert resource at all stages of sales process
- Maximized customer satisfaction by cultivating service-first sales culture
- Focused sales and marketing efforts on customer preferences and consumer trends
- Grew revenue with profitable pricing structures and strategic discount plans
- Directed and coordinated sales for new and existing items and services.
Education
Diploma - LEADERSHIP and MANAGEMENT -
TAFE NSW
08.2017
Skills
- Health and Safety Compliance
- Business Development
- Data Analysis
- Performance Reporting
- Labor Relations
- Workflow Optimization
- Maintenance Planning
- P&L Management
- Financial Management
- Customer Service
- Inventory Management
- Consultative Sales
- Effective Communication
- Effective Time Management
- Decision Making Skills
- Strategic Planning
- Quality Service
- Business Relationships
- Policies And Procedures Implementation
- Staff Training
- Staff Management
- OEM Relationship management
Timeline
Operations Manager
TONY WHITE GROUP
09.2023 - Current
General Sales Manager
Cardiff Ford
04.2019 - 08.2023
Sales Consultant/ Assistant Sales Manager
TONY WHITE GROUP
06.2015 - 04.2019
Diploma - LEADERSHIP and MANAGEMENT -
TAFE NSW
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