Jake Cronin

Responsibilities:

• Assess client needs to scope projects, and develop clear project proposals to respond.
• Manage the delivery of projects including change management, monitoring risks, issues and escalating when necessary.
• Engage collaboratively with sector partners to develop and implement policy recommendations for clients.
• Perform high-quality primary and secondary research through stakeholder engagement and literature reviews.

Achievements:

• Pioneered the development of a general practice maturity assessment framework and tool, leveraging a systematic approach to analysis to create a marketable solution. Influenced and negotiated effectively with key stakeholders to secure the first client, delivering tangible outcomes and establishing a new revenue stream.
• Developed a GP Regional Workforce Plan through collaborative engagement with multiple agencies across all levels of government incl. state and local governments, hospital networks, Primary Health Networks, and peak bodies.
• Developed and implemented a commissioning maturity assessment for WA state government human services commissioning agencies, delivering policy advice.

Responsibilities:

• Provide project management support to ensure projects are delivered on time, within scope and to agreed quality standards.
• Engage providers and other stakeholders collaboratively and with influence to drive primary care transformation and improve patient health outcomes.
• Provide day-to-day support to senior executives, including the provision of high-quality advice informed by evidence.
• Monitor and manage the performance of the Primary Care Development Team.

Achievements:

• Drove continuous improvement through the design and implementation of an innovative performance monitoring and reporting process and dashboard. This proactively identified areas for enhancement, leading to optimised team performance and outcome achievement.
• Led the successful co-design phase of a regional dementia diagnosis improvement program, encompassing project scoping, planning, execution, and effective stakeholder engagement to drive practice change

Responsibilities:

• Proactively work with assigned general practices to drive practice transformation through collaborative engagement, influence and negotiation.
• Prepare recommendations and reports as necessary to meet reporting requirements.
• Provide timely support to stakeholders through the provision of training, information and resources to achieve business outcomes.

Achievements:

• Led over 100+ engagements with primary care providers, resulting in increased engagement with the PHN's programs and services.
• Cultivated a learning culture by leading team capacity building in the application of innovative data reports (e.g., Lumos), enhancing data literacy and operational effectiveness.
• Proactively led the transformation of key data reports, driving enhanced practice engagement with data-driven improvement and informing strategic decision-making across the organisation

Achievements:

• Led the establishment and delivery of a COVID Response Team, streamlining the assessment of COVID-19 exposures in general practices and significantly enhancing their future preparedness through effective response mechanisms.
• Collaborated as a key member of the Reconciliation Action Plan (RAP) Working Group, contributing to strategic initiatives that promote reconciliation within the organisation.

Responsibilities:

• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
• Performed record keeping by logging client information within secure contact-tracing software.
• Provided educational and informational resources regarding isolation policies and quarantine measures.

Achievements:

• Drove the successful development and implementation of new policies and procedures that enhanced the quality of practice operations, directly leading to the achievement of all accreditation requirements.
• Identified a service need and established an innovative Heart Health Clinic, which proactively delivered critical health checks to 100 patients in six months.
• Led the establishment and successful delivery of flu vaccination clinics, significantly increasing the proportion of active patients immunised against influenza.