Jake Davies
Fitzroy North,VIC
Summary
Talented restaurant team member with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Lord Of The Fries
Windsor, VIC
02.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Front of House Team Member
La Spaghattata
Carlton, VIC
09.2021 - 02.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Bartender
Meyers Place
Melbourne, VIC
02.2019 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Certificate IV - Photography
RMIT University
Melbourne, VIC02.2019
High School Diploma -
Warragul Regional College
Warragul, VIC12.2017
Skills
- Daily Logs
- Consultative Sales Approach
- Supply Stocking
- Operational Efficiency
- Customer Needs Assessments
- Cleaning Methods
- Monetary Transactions
- Cash Control
- Sanitation Guidelines
- Meal Preparation
- Customer Preferences
- Workplace Safety
Certification
- Responsible serving of Alcohol License
- Food handling License
Timeline
Front of House Team Member
Lord Of The Fries
02.2022 - 08.2023
Front of House Team Member
La Spaghattata
09.2021 - 02.2022
Bartender
Meyers Place
02.2019 - 10.2020
Certificate IV - Photography
RMIT University
High School Diploma -
Warragul Regional College