Jake Deans
Richmond,Australia
Summary
Dedicated administrative and hospitality professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Head Waiter
Reine And La Rue
08.2023 - Current
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Assistant Restaurant Manager
Beverly Rooftop
04.2023 - 08.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Logistics Coordinator
Entrecote
03.2020 - 11.2021
- Assisted restaurant in the transition from in person dining to Providoor delivered meals during Victorian Lockdown
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Head Waiter
Entrecote
02.2017 - 03.2023
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Liaised with clients to determine exact event requirements.
Research and Administrative Assistant
University Of Melbourne
02.2015 - 02.2017
- Worked both independently and collaboratively in fast-paced research environment.
- Maintained up-to-date records of research activities and results for future reference.
- Collaborated with other researchers to develop successful research strategies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor Of Music (Honours) - Performance And Musicology
University of Melbourne
Melbourne, VIC02.2019
Skills
- Project Management
- Administrative Duties
- Client Rapport-Building
- Full Fine Dining Service Background
Timeline
Head Waiter
Reine And La Rue
08.2023 - Current
Assistant Restaurant Manager
Beverly Rooftop
04.2023 - 08.2023
Logistics Coordinator
Entrecote
03.2020 - 11.2021
Head Waiter
Entrecote
02.2017 - 03.2023
Research and Administrative Assistant
University Of Melbourne
02.2015 - 02.2017
Bachelor Of Music (Honours) - Performance And Musicology
University of Melbourne
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