Jake Feeney

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Developed and maintained strong relationships with hiring managers to understand their needs and provide timely support.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

I am accountable for store operations, team development and providing telecommunications solutions to achieve KPI and sales targets. This role required a high level of organisation and willingness to provide support to a wide and diverse team in a very high pace environment.

• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
• Supervised and evaluated a team of 15 staff members to help improve skills, achieve daily objectives, and attain advancement.
• Analyse sales data to identify trends, opportunities and areas for improvement for team members and the store to improve performance
• Act as the escalation point for customer complaints, resolve, and
  document circumstances and escalate unresolved issues.

Be the first point of contact and responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

• Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
• Provide complex workers compensation advice and communicate effectively to key stakeholders such as workers, employers and health care providers
• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases in the database

First point of contact for new and existing customers, contacting regular and prospective customers to explain product features and solicit orders and ensure the provision of high-quality service to customers.

• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Build rapport with customers and assessed needs to make product recommendations and upsell. Achieve sales targets and demonstrated product features, answered questions and persuasively overcame objections.

• Engage in highly personalised consultations with our customers to
explore how technology solutions can enhance their way of life
• Build return business through creating and managing customer
relationships
• Achieve individual daily, weekly, and monthly sales and customer
service targets

Educate customers on easy ways to bank, providing a full range of professional sales expertise and advice to help customers to meet their financial needs and goals.

• Contribute to overall branch profitability, achieving and seeking to outperform against targets
• Apply sound judgment to prioritise complex sales processing, assessing problems and making decisions
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.