Jake France
Bridgeman Downs,QLD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Owner - Structural Landscaper
Knightsbride Landscaping Services
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Fencing, retaining walls, tiling, decking, garden maintenance.
Landscaper
C Price Landscapes
07.2020 - 03.2023
Chairman, Board of Directors
Doris Woodfine Foundation
09.2014 - 03.2023
Human Resources Manager
Langports English Language College
08.2019 - 05.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
Director - English Study Tours
Langports English Language College
07.2013 - 08.2019
- Developed and promoted Study Tour Programs for primary school, high school, university and professional groups.
- Regular overseas travel to promote programs and deliver pre-departure orientation programs.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Drove significant market share growth with launch of innovative product lines.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Conducted and oversaw risk-assessment of programs
Student Services Manager
Langports English Language College
01.2013 - 07.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and students.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced student experience by developing and implementing innovative programs and services.
- Developed materials such as handbooks or brochures detailing available resources within the institution''s Student Services department.
- Developed strong relationships with external partners to secure additional resources and opportunities for students.
- Addressed student concerns and resolved conflicts through mediation, advocating for their needs in collaboration with other campus departments.
- Facilitated communication between departments involved in the delivery of student services such as health services or housing accommodations.
- Oversaw the maintenance of accurate records related to enrollment status changes, course withdrawals or additions.
- Supervised staff members, providing ongoing professional development opportunities, feedback, and guidance as needed.
Enrolments Officer and Student Services Manager
Langports English Language College
08.2010 - 01.2013
- Managed the enrolments process for students
- Provided documents to assist with student visa applications
- Arranged Medical Cover for students
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Gathered, organized and input information into digital database.
Accommodation Officer
Langports English Language College
01.2007 - 08.2010
- Arranged accommodation for students
- Recruited and maintained a large pool of homestay families
- Sourced and maintained partnerships with Student Accommodation Providers
- Responsible for welfare and safety of all under 18 students placed into accommodation
- Weekly transport arrangement for students arriving
Activities Officer
Langports English Language College
06.2005 - 01.2006
- Established the Langports Games, a sporting competition between Langports campuses in Brisbane and on the Gold Coast
- Increased accessibility of recreational offerings by developing inclusive programs catering to individuals with varying abilities or special needs.
- Developed comprehensive activity schedules, ensuring a wide range of options for participants, ultimately increasing program attendance.
- Established strong relationships with local community organizations, fostering partnerships that expanded available resources for recreational events.
- Negotiated contracts with external vendors securing competitive pricing and high-quality products for facility operations.
- Evaluated participant feedback regularly implementing necessary changes to improve programming quality continually.
- Streamlined activity coordination efforts, resulting in improved event planning and seamless execution of various programs.
- Conducted risk assessments of all activities provided
- Responsible for all logistics for each activity
Education
High School Diploma -
Brisbane Boys College
Brisbane, QLDCertificate IV - Landscape Construction
ASTRA Group Services
Brisbane, QLD06-2024
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Adaptable and flexible
- Reliability
- Proficient in office software and database management
Timeline
Owner - Structural Landscaper
Knightsbride Landscaping Services
03.2023 - Current
Landscaper
C Price Landscapes
07.2020 - 03.2023
Human Resources Manager
Langports English Language College
08.2019 - 05.2020
Chairman, Board of Directors
Doris Woodfine Foundation
09.2014 - 03.2023
Director - English Study Tours
Langports English Language College
07.2013 - 08.2019
Student Services Manager
Langports English Language College
01.2013 - 07.2013
Enrolments Officer and Student Services Manager
Langports English Language College
08.2010 - 01.2013
Accommodation Officer
Langports English Language College
01.2007 - 08.2010
Activities Officer
Langports English Language College
06.2005 - 01.2006
High School Diploma -
Brisbane Boys College
Certificate IV - Landscape Construction
ASTRA Group Services
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