Summary
Overview
Work History
Education
Skills
Timeline
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Jake Gordon

Jake Gordon

Palmerston,NT

Summary

Proven leader with extensive experience at Coles Supermarkets, adept in team supervision and process improvement. Excels in fostering teamwork and collaboration, enhancing operational efficiency by 30%. Skilled in problem-solving and analytical thinking, consistently achieving sales targets through innovative strategies and staff development.

Overview

12
12
years of professional experience

Work History

Coles Services Team Leader

Coles Supermarkets
07.2018 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Retail General Manager

Bawinanga Aboriginal
12.2015 - 03.2018
  • Facilitated cross-functional collaboration between departments to improve operational efficiency.
  • Provided exceptional support during company-wide transitions or expansions.
  • Increased store revenue by implementing effective sales strategies and promotions.
  • Oversaw financial aspects of the business including budgeting, forecasting, expense management, and profit analysis.
  • Streamlined operations by identifying areas for improvement and implementing new processes.
  • Managed inventory levels efficiently, ensuring optimal stock availability for customers.
  • Implemented loss prevention measures to reduce shrinkage rates significantly.
  • Collaborated with other departments to maximize efficiency in store operations and customer experience.
  • Developed high-performing teams through regular coaching, mentoring, and performance evaluations.
  • Recognized as a top-performing manager within the region due to excellent results achieved in sales growth.
  • Launched successful marketing campaigns that increased brand awareness in the community.
  • Cultivated lasting relationships with vendors for timely deliveries, negotiating favorable terms on products and services.
  • Promoted an inclusive atmosphere within the store, addressing employee concerns promptly and fairly.
  • Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
  • Boosted overall store performance with strong leadership, clear communication, and consistent feedback.
  • Played a key role in recruiting top talent for various positions within the organization.
  • Achieved sales targets consistently by motivating staff and setting attainable goals.
  • Ensured compliance with company policies, safety regulations, and local laws by conducting regular audits and inspections.
  • Strengthened customer loyalty through personalized experiences and regular engagement initiatives.
  • Reduced employee turnover by providing comprehensive training and fostering a positive work culture.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Produce Manager

Coles Supermarket
04.2012 - 07.2014
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Assisted customers with produce questions.
  • Purchased produce following guidelines of marketing plan.
  • Improved produce department efficiency by implementing streamlined inventory management processes.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Selected items for specials and marked down items to reduce losses.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
  • Priced produce to achieve margin and sales goals.
  • Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Established strong relationships with vendors, securing favorable pricing and exclusive deals on premium products.
  • Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Prepared annual budgets with controls to prevent overages.
  • Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
  • Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
  • Negotiated with suppliers for favorable prices, terms, quality, and delivery.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Assessed market trends, adjusting department offerings to cater to evolving consumer demands.
  • Organized community outreach events such as cooking demonstrations or farmer''s markets, promoting the store''s commitment to fresh produce offerings.
  • Spearheaded sustainability initiatives within the department, reducing waste by reusing packaging materials where possible.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Graduation -

Proserpine State High School
Proserpine, QLD

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Staff Training
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Documentation And Reporting
  • Performance Improvement
  • Work Planning
  • Complex Problem-Solving
  • Analytical Thinking
  • Goal Setting
  • Overseeing Daily Activities
  • Quality Improvement
  • Conflict Resolution
  • Mentoring
  • Daily workflow improvement
  • Leading Team Meetings
  • Safety
  • Safety processes and procedures
  • Staff education and training
  • Coaching
  • Client Support
  • Cash Handling
  • Flexible Schedule
  • Client Service
  • Issue Resolution
  • Complaint resolution
  • Shift Scheduling
  • Giving Constructive Feedback
  • Evaluating Employee Work
  • Team Check-Ins
  • Performance Evaluations
  • Influencing skills
  • SMART goals
  • Employee Evaluation
  • Technical Support
  • Overtime Management
  • Feedback Delivery
  • Onboarding and Orientation
  • Key Performance Indicators
  • Sales expertise
  • Expectation setting
  • Account Management
  • Meeting facilitation
  • SOP Adherence
  • Service Level Agreements
  • Lean Manufacturing
  • Process Improvement
  • Idea Development and Brainstorming
  • Project Planning
  • Audit reporting
  • Data Analysis
  • Improvement plan knowledge
  • Process Analysis
  • Logistics Coordination
  • Quantitative skills
  • Program Evaluation
  • Project restructuring
  • Disaster Recovery Planning
  • Issue Research
  • International mobility management

Timeline

Coles Services Team Leader

Coles Supermarkets
07.2018 - Current

Retail General Manager

Bawinanga Aboriginal
12.2015 - 03.2018

Produce Manager

Coles Supermarket
04.2012 - 07.2014

High School Graduation -

Proserpine State High School

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Jake Gordon