Jake Hansen
Dalyellup,Western Australia
Summary
Dynamic professional with a proven track record in customer satisfaction, quality assurance, and process improvement. Expertise in data analysis and effective communication has led to measurable enhancements in production efficiency and customer retention. A strong commitment to problem-solving ensures delivery of exceptional results across all projects.
Overview
24
24
years of professional experience
Work History
Sales Assistant
Total Tools
Bunbury, WA
06.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Replenished and arranged items to maintain appearance.
- Met incoming customers, learned about personal desires, needs and budget and provided information about available products and services.
- Provided customer service and support to customers with inquiries or complaints.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Project Management / Process Engineering
SQS
Riverstone, NSW
02.2020 - 10.2022
- Developed and implemented process improvements to increase production efficiency.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided technical advice to plant managers on process engineering best practices.
- Maintained accurate records about project progress, costs, and timelines using appropriate software tools.
- Exceeded customer satisfaction by finding creative solutions to problems.
Factory Manager
Le Mac Australia Group
Mulgrave, Sydney
06.2017 - 02.2020
- Company Overview: Flexographic Printing, Digital Printing and Converting of food & label Packaging
- Develop and maintain Le Mac's Quality Assurance System to ensure all manufactured & imported products meet specified quality standards and requirements
- Quality and process improvements via management of the audit system (internal & external) & Non-conformance report writing
- QA inputs to trials and specification control, ensuring QA regulatory compliance
- Manage all aspects of the maintenance department
- Flexographic Printing, Digital Printing and Converting of food & label Packaging
QA & Maintenance Supervisor
Le Mac Australia Group
Mulgrave, Sydney
10.2014 - 02.2020
- Company Overview: Flexographic Printing, Digital Printing and Converting of food & label Packaging
- Develop, implement & maintain local Quality systems
- Implement quality specifications & standards, inspection & sampling techniques, quality control plans &/or process control procedures for all finished products
- Provide quality assurance function to all divisional managers/supervisors/colleagues
- Develop relations with certification organisations related to quality assurance, especially GS1 & HACCP, for external and internal auditing and documentation
- Develop implement & maintain HACCP plans for the whole site to obtain certification in HACCP (Certified November 2015)
- Flexographic Printing, Digital Printing and Converting of food & label Packaging
Quality Assurance Coordinator
Le Mac Australia Group
Mulgrave, Sydney
12.2012 - 02.2020
- Company Overview: Flexographic Printing, Digital Printing and Converting of food & label Packaging
- Quality Auditors role responsible for finished product quality, manufacturing process quality characteristics
- Ensure Process work instructions & process quality plans are correct to the manufacturing process
- Creation & Updating of process work instruction & Process quality plans if required
- Introduction of new parts to the manufacturing process
- Auditing the shop floor, Finished product audit, Supplier auditing
- Flexographic Printing, Digital Printing and Converting of food & label Packaging
Lead Quality Auditor - Heatpump, CF, Stainless Steel
Rheem Australia
Rydalmere, Sydney
01.2007 - 12.2012
- Sole Lab Technician on shift (12hr 24/7 rotating shifts), responsible for production standards, machine OOE, supervision of 13 staff
- Problem-solving, testing, repair and maintain equipment including extruders, haul off, laboratory equipment & Precise measuring equipment
- Upkeep and monitoring of internal quality procedures
Quality Assurance Coordinator
Vinidex Tube Makers
Smithfield, Sydney
03.2003 - 07.2007
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Trained and led staff on proper QA standards.
Machine Operator / Warehouse
VISYPAK Blow Molding
Kings Park, Sydney
01.2001 - 06.2003
- Worked closely with other departments such as engineering or quality control to resolve any issues encountered during operations.
- Inspected finished products for defects before releasing them from the line.
- Performed operator-based preventive maintenance on mechanical systems and managed disassembly, cleaning and reassembly.
- Conducted tests on various types of plastics used in the manufacturing process.
- Assisted in training new operators on how to use the blow molding equipment correctly.
- Maintained accurate records of production output, downtime, scrap rate, and other metrics.
- Ensured compliance with company policies regarding safe work practices and environmental regulations.
- Checked casting equipment at beginning of shift to verify proper machine functionality and resolve identified malfunctions.
Education
Certificate III - Manufacturing Barcode Standards
GS1 Australia
Sydney, NSW07-2016
Certificate IV - Frontline Management
TAFE NSW
NSW10-2012
Certificate III - Manufacturing Engineering
TAFE NSW
NSW01-2011
Certificate III - Laboratory Technology
TAFE NSW
NSW03-2005
Yr 10 Certificate - Engineering, Business services, Tech drawing
John Paul College
Coffs Harbour, NSW11-2000
Certificate IV - Information Technology
Information Technology
Macksville, NSW12-1999
Skills
- Customer service
- Sales techniques
- Product knowledge
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Data analysis
- Order fulfillment
- Quality assurance
- Process improvement
References
- Andrew Latta, Former General Manager, Le Mac Australia, 0427775090
- Ken Fletcher, Former Technical Manager, Le Mac Australia, 0414796627
- John Forster, Store Manager, Total Tools Bunbury, 0427454728
Timeline
Sales Assistant
Total Tools
06.2024 - Current
Project Management / Process Engineering
SQS
02.2020 - 10.2022
Factory Manager
Le Mac Australia Group
06.2017 - 02.2020
QA & Maintenance Supervisor
Le Mac Australia Group
10.2014 - 02.2020
Quality Assurance Coordinator
Le Mac Australia Group
12.2012 - 02.2020
Lead Quality Auditor - Heatpump, CF, Stainless Steel
Rheem Australia
01.2007 - 12.2012
Quality Assurance Coordinator
Vinidex Tube Makers
03.2003 - 07.2007
Machine Operator / Warehouse
VISYPAK Blow Molding
01.2001 - 06.2003
Certificate III - Manufacturing Barcode Standards
GS1 Australia
Certificate IV - Frontline Management
TAFE NSW
Certificate III - Manufacturing Engineering
TAFE NSW
Certificate III - Laboratory Technology
TAFE NSW
Yr 10 Certificate - Engineering, Business services, Tech drawing
John Paul College
Certificate IV - Information Technology
Information Technology
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