Skilled Support Officer with background in providing high-quality assistance to clients and colleagues. Experience includes handling customer inquiries, managing office operations, and coordinating team activities. Strengths lie in problem-solving abilities, communication skills, and adaptability. Previous roles have seen improvement in operational efficiency and client satisfaction through proactive support efforts.
· Worked alongside experienced officers to manage high volumes of cases, including the state's highest number of checks and offenses
· Assisted in issuing cautions and expiations, ensuring accurate and compliant documentation.
· Proficient in using eCatch for tracking and reporting commercial fishing data, ensuring timely regulatory compliance.
· Utilized FACT system to collect real-time fishing activity data, supporting compliance and generating up-to-date reports.
· Gained in-depth knowledge of fisheries compliance procedures and developed a strong commitment to sustainable fisheries management.