Overview
Work History
Education
Timeline
Generic

Jake Hewitt

Woodridge,QLD

Overview

12
12
years of professional experience

Work History

Warehouse Supervisor

Pet Circle
01.2024 - Current
    • Supervised warehouse operations by managing employees during shifts.
    • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
    • Maintained high levels of accuracy in daily operations.
    • Completed daily operations on time and maintained high standards of accuracy.
    • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
    • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
    • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
    • Monitored adherence to safety protocols and company policies by staying attentive to details.
    • Monitored production levels and implemented measures to increase output.
    • Met or exceeded production goals and objectives by following strict procedures.
    • Scheduled shifts and shift changes to accommodate workload and customer needs.
    • Monitored progress of tasks to provide feedback for improvement.
    • Developed standard operating procedures for team to follow and maintained records of activities.
    • Evaluated team performance and provided feedback on areas requiring improvement.
    • Determined staffing needs, developing schedules to staff all shifts.
    • Maintained accurate records of team attendance and documented disciplinary actions.
    • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
    • Resolved conflicts between team members and addressed complaints or grievances.
    • Enforced team adherence to safety regulations and protocols.
    • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Team Leader

Pet Circle
12.2022 - 01.2024
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Warehouse Storeperson

The Good Guys
06.2021 - 12.2022
  • Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
  • Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
  • Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
  • Optimized storage space utilization by employing effective stacking techniques, maximizing available floor area for additional inventory.
  • Safeguarded warehouse operations, adhering to strict safety protocols and conducting regular inspections for potential hazards.
  • Supported continuous improvement initiatives by suggesting process enhancements aimed at increasing operational effectiveness.
  • Assisted in resolving customer inquiries regarding order status or product availability, ensuring customer satisfaction through prompt attention and clear communication.
  • Coordinated with transportation providers to arrange pickups or deliveries while prioritizing time-sensitive requests or special handling needs.
  • Expedited order processing through proficient use of warehouse equipment such as forklifts, pallet jacks, and barcode scanners.
  • Managed incoming shipments, verifying contents against purchase orders before logging into the inventory system accurately and promptly.
  • Streamlined shipping and receiving processes to improve overall productivity and customer satisfaction.
  • Established positive relationships with suppliers, fostering open communication channels to address any issues promptly and effectively.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Voice Picker

Metcash
03.2020 - 06.2021
  • Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
  • Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
  • Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
  • Consistently met or exceeded daily performance goals through effective use of voice-directed technology.
  • Performed routine equipment maintenance to ensure optimal functionality of voice picking devices.
  • Efficiently navigated through complex warehouse layouts using advanced knowledge of product locations for optimal route planning.
  • Communicated effectively with supervisors regarding any discrepancies or issues found during the picking process.
  • Utilized problem-solving skills to address any challenges that arose during the voice picking process, ensuring seamless order fulfillment for customers.
  • Adhered to strict safety guidelines while operating warehouse machinery, minimizing accidents and injuries during the shift.
  • Proactively reported damaged or misplaced items, aiding in maintaining an up-to-date inventory database.

Aircraft Dispatcher

Menzies Aviation
07.2018 - 03.2020
  • Actively participated in ongoing professional development opportunities, staying current on emerging trends within the aviation sector for continuous improvement in job performance.
  • Assisted in training new dispatchers, providing expert guidance on best practices and regulatory requirements for successful operations management within the aviation industry.
  • Reduced flight delays by efficiently coordinating aircraft maintenance scheduling and ground crew assignments.
  • Ensured all safety standards are kept through disembarkation and boarding of aircrafts
  • Providing service from check in through to aircraft departure
  • Provided exceptional customer service to all passengers requiring assistance

Sales/Warehouse Storeman/Shift Supervisor

Rebel Sport
01.2013 - 07.2018
  • Maintained high levels of workplace safety by adhering to company protocols and conducting regular safety inspections.
  • Facilitated smooth daily operations within the warehouse through effective communication with team members as well as coordination with other departments.
  • Demonstrated adaptability by taking on additional tasks as needed, such as assisting with special projects or filling in for absent team members.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Education

No Degree -

Shailer Park State High
Shailer Park, QLD

Timeline

Warehouse Supervisor

Pet Circle
01.2024 - Current

Team Leader

Pet Circle
12.2022 - 01.2024

Warehouse Storeperson

The Good Guys
06.2021 - 12.2022

Voice Picker

Metcash
03.2020 - 06.2021

Aircraft Dispatcher

Menzies Aviation
07.2018 - 03.2020

Sales/Warehouse Storeman/Shift Supervisor

Rebel Sport
01.2013 - 07.2018

No Degree -

Shailer Park State High

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