Summary
Overview
Work History
Education
Skills
Additional Work History
Timeline
Generic
Jake Jobson

Jake Jobson

Northfield,Australia

Summary

Assistant Manager with extensive experience in sales, personnel management, accounting, and inventory management. Proven ability to enhance customer service through comprehensive product knowledge. Effective team leader with a track record of optimizing departmental operations to achieve organizational goals. Strong background in aligning employee skills with roles to drive performance and operational improvements.

Overview

14
14
years of professional experience

Work History

Optical Dispenser

Specsavers
Munno Para, SA
06.2025 - Current
  • Dispensed eyewear products according to prescription specifications.
  • Conducted precise measurements for lenses and frames to ensure optimal fit.
  • Educated clients on lens options and maintenance techniques for longevity.
  • Collaborated with optometrists to guarantee accurate fulfillment of prescriptions.
  • Demonstrated exceptional customer service by guiding clients through selection process.
  • Managed daily operations, including opening, closing procedures, and store cleanliness.
  • Utilized software programs such as Word, Excel, and PowerPoint for administrative tasks.
  • Performed diagnostic evaluations and documented vision tests while preparing examination rooms.

Assistant Manager

Nandos
Westfield Tea Tree Plaza
12.2022 - 03.2025
  • Launched quality assurance practices throughout all development phases to enhance product reliability.
  • Trained personnel on equipment maintenance, emphasizing participation in skill development exercises.
  • Generated repeat business through exceptional customer service and resolved concerns effectively.
  • Leveraged data analytics to drive informed decisions and identify business improvement opportunities.
  • Reviewed sales and gross profit reports to evaluate company efficiency and performance.
  • Established performance goals for employees, providing constructive feedback to achieve milestones.
  • Managed senior personnel in marketing and sales roles, optimizing team effectiveness.
  • Created employee schedules to improve staffing during peak periods, monitoring attendance closely.

Cashier

OTR
Bolivar, SA
06.2017 - 05.2018
  • Resolved discrepancies and errors in customer accounts to enhance accuracy.
  • Restocked and organized merchandise in front lanes to improve visibility and accessibility.
  • Encouraged additional purchases by highlighting current deals and maintaining fully stocked lanes.
  • Processed refunds and exchanges according to company policy, ensuring compliance.
  • Set up new sales displays weekly with fresh merchandise to attract customers.
  • Welcomed customers, assessed needs, and assisted with purchases and reward program enrollment.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Maintained clean work areas to ensure safety and quality during food preparation.

Assistant Manager

Nandos
Manly, NSW
01.2014 - 03.2017
  • Trained and mentored team members on customer service standards for enhanced client interactions.
  • Managed inventory levels to ensure stock availability for menu items.
  • Supervised daily operations to promote efficient restaurant service.
  • Monitored employee attendance, timekeeping, and payroll records for accuracy.
  • Maintained knowledge of company products and services to provide informed customer support.
  • Collaborated with management to develop strategic plans aligned with business goals.
  • Coordinated with departments to facilitate smooth operational workflows.
  • Established processes to monitor customer satisfaction levels and drive improvements.

Back of House Cook

Nandos
Manly, NSW
11.2011 - 10.2013
  • Prepared and cooked menu items following standard recipes and procedures.
  • Maintained cleanliness and organization of kitchen workstations during shifts.
  • Monitored inventory levels, restocking supplies as needed to ensure efficiency.
  • Followed food safety guidelines to uphold hygiene and sanitation standards.
  • Operated kitchen equipment, including grills, fryers, and ovens, safely.
  • Managed food presentation to align with company quality standards before serving.
  • Checked temperatures of freezers and refrigerators for optimal functioning.
  • Completed daily prep lists to ensure necessary ingredients were ready for service.

Education

High School Diploma -

Northern Beaches TAFE
Brookvale, NSW
03.2017

High School Diploma -

Black Friars
Prospect, SA

Skills

  • Promotional planning
  • Training and development
  • Time management
  • Operational excellence
  • Hiring and onboarding
  • Strategic planning
  • Product knowledge
  • Coaching and mentoring
  • Staff management
  • Negotiation and conflict resolution
  • Customer relations
  • Administration and reporting

Additional Work History

  • Assistant Manager, Nandos, Manly, NSW, 01/01/14, 03/01/17
  • Back of House Cook, Nandos, Manly, NSW, 11/01/11, 10/01/13

Timeline

Optical Dispenser

Specsavers
06.2025 - Current

Assistant Manager

Nandos
12.2022 - 03.2025

Cashier

OTR
06.2017 - 05.2018

Assistant Manager

Nandos
01.2014 - 03.2017

Back of House Cook

Nandos
11.2011 - 10.2013

High School Diploma -

Northern Beaches TAFE

High School Diploma -

Black Friars

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Jake Jobson