Jake Lewry
Windsor,Australia
Summary
I have a diverse background with experience in various roles, strong customer service skills and a focus on safety and security. My experience in security and emergency response demonstrates my ability to think critically and problem-solve in stressful situations. With a solid foundation in customer service, safety, and operational efficiency, I offer a valuable blend of expertise across diverse industries and looking to further my knowledge and build on my skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Assistant
Telstra
02.2023 - 10.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
- Increased customer service success rates by quickly resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
Security Guard
Secureguard
01.2023 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Retail Assistant
Total Tools
01.2022 - 12.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Pest Control Technician
Bullant Pest Control
08.2019 - 01.2022
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Prepared reports and kept detailed records of pest control activities.
- Inspected commercial and residential buildings and structures for pest issues.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
Forklift Operator
Ardex
01.2017 - 11.2018
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Communicated with floor managers to determine merchandise placement.
Retail Assistant
Woolworths
03.2015 - 01.2017
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Colo High School
North Richmond, NSW09.2014
Skills
- First Aid
- Customer Service
- Emergency Response
- Call Center Operations
- Customer Support
- Data Entry
- computer operations
- Time management
- communication skills
Certification
1ACE Security license
RSA
White Card
High Risk work license
Drivers License
First aid certificate
Timeline
Financial Assistant
Telstra
02.2023 - 10.2023
Security Guard
Secureguard
01.2023 - 09.2023
Retail Assistant
Total Tools
01.2022 - 12.2022
Pest Control Technician
Bullant Pest Control
08.2019 - 01.2022
Forklift Operator
Ardex
01.2017 - 11.2018
Retail Assistant
Woolworths
03.2015 - 01.2017
High School Diploma -
Colo High School
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